Exec

About Consumer and Business Services

Consumer and Business Services (CBS) is comprised of the former Office of Consumer and Business Affairs (OCBA) and the Office of the Liquor and Gambling Commissioner (OLGC). CBS is a division of the South Australian Government’s Attorney-General’s Department.

CBS ensures that laws affecting consumers, traders and businesses in South Australia are fairly and effectively administered.

CBS provides a diverse range of services to support the every day activities of South Australian citizens whether consumers, traders or businesses. CBS is customer focused and flexible in its activities and provides accessible services and information.

The Freedom of Information Act 1991 provides members of the public with access to South Australian government documents, making CBS and other government agencies more accountable. Find out more about making a Freedom of Information (‘FOI’) request.

Dini Soulio

 

Dini Soulio
Liquor and Gambling Commissioner
Commissioner for Consumer Affairs
Commissioner for Prices
Commissioner for Corporate Affairs

 

Commissioner Dini Soulio commenced with the former Office of Consumer and Business Affairs in May 2009 as Director, Compliance & Enforcement. Following the merger of that office with the Office of the Liquor & Gambling Commissioner, Dini became Deputy Commissioner in Consumer & Business Services in June 2012 and was appointed as the Commissioner in July 2014.

Dini’s background is as a solicitor in private practice, and before joining CBS had over five years’ experience at the Australian Securities and Investment Commission.

The commencement of liquor licensing legislation in South Australia coincided with the proclamation of South Australia as a Province in 1836.

In 1869 the licensing authority, originally known as the Licensing Bench, came into existence.
The Licensing Act commenced in 1967 and the Licensing Bench became the Licensing Court of South Australia and was established as a Court of record.

Following a review, the Liquor Licensing Act was introduced in 1985, and the Office of the Licensing Commissioner also commenced operations. The Commissioner’s responsibilities have expanded over the years to include:

  • the Casino Act 1983 when the Adelaide Casino first opened.
  • gaming machines regulation which commenced in 1992
  • The Authorised Betting Operations Act 2000; and
  • since 2004, administration of the Lottery and Gaming Act 1936 and the Collections for Charitable Purposes Act 1939.

The current Liquor Licensing Act came into operation in October 1997.

In 1993 the Department of Public and Consumer Affairs had responsibility for both consumer protection and liquor licensing. Consumer protection does not have as long a history in South Australia as liquor licensing, as fair trading laws only commenced in South Australia in the 1970’s. One of the key protections was statutory warranties being introduced in consumer transactions, so that consumers were entitled to redress if products or services were not of reasonable quality. Regulation of the used car industry also commenced, introducing legal requirements and warranties for vehicle purchases.

In 1995 the Office of Consumer and Business Affairs was established as a division of the Attorney-General’s Department, under the direction of the Commissioner for Consumer Affairs. This office also comprised a number of other departments that had previously operated separately including: the Corporate Affairs Commission; Commercial Registrar; and Births, Deaths and Marriages.

In 2011 the former Office of Consumer and Business Affairs and the Office of the Liquor and Gambling Commissioner were merged, forming the agency which is now known as Consumer and Business Services.

Services provided by CBS include:

  • Tenancy advice
  • Bond lodgements and refunds
  • Consumer affairs advice and dispute resolution
  • Licensing for certain occupations, trades and businesses
  • Birth, death and marriage registration
  • Marriage solemnisations
  • Regulation of the liquor, gaming, casino, racing, lottery and charity industries
  • Handling complaints in relation to licensed premises
  • Registration of incorporated associations and co-operatives

In addition, CBS carries out the following functions:

  • Conducting research into matters concerning the interests of consumers
  • Conducting consumer education programs, publishing reports and informing consumers about matters of interest
  • Monitoring business activities of regulated industries under legislation that CBS administers and investigating practices that may have adverse impacts.
  • Enforcing laws by the prosecution of offences and through other appropriate actions
  • Reporting to the Minister for Business Services and Consumers on the functions of the Commissioner.