Property management reforms – CBS news

The South Australian Government will introduce property management registration.

An employee of a registered land agent performing residential or commercial property management will be required to be registered as a property manager.

The Land Agents (Registration of Property Managers and Other Matters) Amendment Bill 2017 was passed by the South Australian Parliament on 28 September 2017.

Future consultation

  • Qualifications for the new property manager registration will be finalised in the later stages of these reforms.
  • Further consideration will be given to the proposed Code of Conduct announced by the State Government, in consultation with industry.
  • A transitional period will be provided to ensure industry participants have sufficient time to comply with any new requirements.

Previous updates on property manager reforms

February 2017 update (PDF 109KB)

Media releases

Dodgy residential property managers on notice

Clock ticking on dodgy property managers

Conciliation agreements – enforced by CBS

Compulsory conciliation conferences have proven to be a successful process to solve disputes between unhappy consumers and businesses for some time. More often than not, an agreement between both parties is entered into at the end of a conference. A great result for everyone involved.

Occasionally, the business may fail to make good on all actions in the agreement. If this occurs, consumers are given the opportunity to contact CBS to help enforce the agreement. We will then apply to the magistrates court to have the make the agreement legally enforceable via a court order. This process is at no cost to the consumer.


Toppling furniture and televisions

Anchor it and save a child

Tragically, up to two children die every year from furniture or TVs toppling over.

Toppling furniture and TVs also cause hundreds of serious injuries each year. Accidents can happen in the blink of an eye. Making sure your home is safe for children could prevent a serious accident.

Don’t wait until it’s too late.

You can take steps to prevent unstable furniture and TVs from toppling over and crushing a child. Secure furniture and TVs using furniture straps, angle braces or anchors screwed into walls.

If you’re renting a home, talk to your landlord or agent to get permission to install a furniture strap, angle brace or anchor to the wall. Explain why you want to install the device and assure them that if any damage is caused by the installation, you will repair it when the tenancy ends. Make sure you get the landlord or agent’s approval in writing.


Watch the safety videos for useful information about how to anchor furniture and TVs.

Transcript – Toppling furniture safety video – short version (DOC 16K)

Transcript – Toppling furniture safety video – full version (DOC 18K)

Liquor licensing reform – CBS news

The state’s liquor licensing laws have not been reviewed in their entirety in 20 years.

South Australia (SA) is recognised internationally for its fine food and wine. SA must work to enhance its hospitality industry  – delivering more jobs for the state and helping strengthen SA’s reputation interstate and overseas as a great tourist destination.

The state government’s goal is to ensure that its liquor licensing regime:

  • reflects contemporary standards and expectations
  • ensures there are adequate safeguards in place to protect the public
  • reduces red tape and administrative burden for industry.

Visit ‘Liquor licensing reform‘ on the Attorney-General’s website to read more.

Proposed changes

After the Bill passes parliament, it is expected that reforms will be implemented in a staged process.

Implemented first

Some of the proposed reforms that are likely to be implemented first include:

  • introducing an automatic extension for trading on New Year’s Eve until 2am on New Year’s Day
  • a simpler and cost-effective process for people applying to work in the security industry as crowd controllers – removes the need to apply twice to work in a licensed premises
  • removing some of the current trading restrictions, including the obligations to provide meals for some new classes of licence
  • removing the requirement for entertainment consent other than for prescribed entertainment as defined in the Act
  • reforms relating to the Licensing Court of South Australia.

Implemented at later stages

Proposed reforms that are expected to be implemented at later stages will be those that require significant system and operational changes including:

  • introduction of a new licensing class system
  • increasing efficiency and reducing red tape, particularly during the application process
  • replacement of the ‘needs test’ with a test based on community interest.
  • additional regulation targeted at underage drinking.

What happens next?

Throughout the reform process, the state government will be working with industry and the community on the introduction of the new laws.

While the introduction of the Bill outlines the legal framework for the new system, there are areas proposed by the independent review that government are still considering.  In addition, amendments will be required in the regulations  and the Commissioner’s Codes of Practice.

Changes to the regulations and code

Amendments expected to be considered as part of the regulations and code include changes to support the:

  • new classes of licence, in particular details of the Short Term Licence class and the new annual fees
  • various reforms in the Bill such as minors on licensed premises, the sale of liquor through direct sales – through the internet or by phone – and the new power to enable seizure of an evidence of age document
  • requirements relating to responsible service of alcohol training
  • the offence of selling or supplying liquor to an intoxicated person.

The government will be consulting with impacted members of the community during the development of the changes to the regulations and Codes of Practice, and further information will be provided at that time.

Check this site regularly for information that may impact stakeholders and the community.

Background information

The state government appointed former Supreme Court Justice, the Honourable Timothy Anderson QC to conduct an independent review into South Australia’s liquor licensing laws. The public were invited to make submissions to a liquor licensing discussion paper that looked at current laws and industry framework.

Mr Anderson’s report was prepared following extensive consultation with the liquor and hospitality industry, local government and other interested groups.

Prior to the introduction of the new Bill in March 2017, the government consulted with the community and stakeholders on proposed changes arising from the review conducted by Mr Anderson.

View changes made following community feedback and submissions to the draft Bill.


Banned ethanol burners – media release


Product safety ban on portable ethanol burners

Many types of portable decorative ethanol burners are currently banned from sale in South Australia and across the country with serious injuries reported increasing concerns about their safety.

Federal Small Business Minister Michael McCormack has today imposed a national interim ban to prevent the supply of certain types of decorative alcohol fuelled devices, also known as ethanol burners.

The national interim ban replaces interim bans imposed by the Ministers responsible for the Australian Consumer Law in Western Australia, Victoria, New South Wales, Queensland, South Australia, the ACT, Tasmania and the Northern Territory.

The action follows reports of 113 incidents, many resulting in serious injuries, across the country since 2010. Of these, six incidents occurred in South Australia, each incident with one person injured.

CBS warns consumers who have banned ethanol-fuelled burners in their home to stop using them immediately.

The interim ban means that retailers and online traders across Australia must take the banned products off their shelves or delete them from online catalogues and cease sales immediately. Individuals face a maximum penalty of $220,000 and corporations face a maximum penalty of $1.1 million if found to be selling banned products.

This interim ban affects all table-top versions and many freestanding versions of the product. The interim ban does not affect products with a power output of more than 4.5 kW, those that require installation in a fixed position, and those used in the heating or warming of food.

Retailers and suppliers can go to the ACCC’s product safety website to get further information to help them understand the product range covered by the national interim ban.

Consumers seeking to purchase decorative alcohol fuelled devices should check with suppliers that any product offered is not subject to the ban.

Those concerned about products they have previously purchased should visit the Product Safety Australia website for more information about decorative alcohol fuelled devices.

Media Release – Interim ban imposed on unsafe ethanol burners

Product safety – Don’t fuel the fire video

Your hair, your rights – Australian Consumer Law

A trip to the hairdresser shouldn't be an unqualified disasterHairdressing and barbering services automatically come with consumer guarantees. Customers can expect the service will be given with due care and skill, within a reasonable timeframe, and be fit for purpose.

Imagine if your scalp was burnt because bleach was left on for too long or you asked for your beard to be trimmed into a bandholz and you walked out with a goatee.

Qualified hairdressers and barbers must also tell you if a service shouldn’t be done, for example, if you ask for your hair to be bleached more levels than the manufacturer recommends.

A qualified hairdresser or barber can guarantee their products and services but not products that you have purchased elsewhere and have asked them to apply, such as hair colour or hair extensions.

Here are some tips to help you get the best result from your next appointment.

  • Always use someone who is qualified
    Ask to see the person’s hairdressing or barber qualification certificates, whether they work in a shop or in a home-based business.
  • Ask about the price before you book
    Prices will vary because some businesses pay higher rents due to their location, spend longer on the service or provide ‘luxuries’ as part of their services eg – café quality coffee and massage chairs.
  • Check the terms and conditions before buying a daily deal voucher or coupon
    Sometimes vouchers can only be used for certain days or times. Always check if the voucher can be used for the day you book and at the time you request.

Visit Solving a problem with a business on SA.GOV for advice from CBS or contact us on 131 882.

Hairdressers and barbers can also print a poster to display in their business that encourages customers to ask to see their qualifications.

Previous trading round announcements

Proposed Dates and Results of Gaming Machine Entitlement Trading Rounds 2012 to 2014

Trading Round 10/2015 – closed

Trading Round 9/2015 – closed

Trading Round 8/2015 – closed

Trading Round 7/2014 – closed

Trading Round 6/2014 – closed

Trading Round 5/2014 – closed

Trading Round 4/2013 – closed

Trading Round 3/2013 – closed

Trading Round 2/2012 – closed

Trading Round 1/2012 – closed

NBN – connecting confidently

With the construction of the National Broadband Network (NBN) well underway, consumers and businesses will need to consider which service provider they will contract with to migrate to the NBN. The mapped rollout of the NBN gives providers the heads up on what areas are next on the list for installation and connection.

This transparent process attracts more door to door and telemarketing opportunities for service providers. Understanding your rights when you receive an unexpected phone call or knock at the door will help protect you from contracts with unwanted and unfavourable terms and in some cases even a scam. When making a decision about who to contract, consider:

  • the terms and conditions
  • length of the contract
  • penalties for ending a contract
  • if a verbal promise matches the written contract

You don’t need to make a decision on the spot. It is better to take your time to consider the deal and compare with other suppliers.

If you do enter into an agreement with an uninvited seller at the door or over the phone, remember the following protections may apply:

  • 10 day cooling off period (to cancel the contract without penalty)
  • a written copy of the agreement must be provided
  • a document outlining your right to cool off and a cooling off form must be provided
  • a seller must leave at your request and not contact you for at least 30 days

Remember, it’s okay to walk away, close the door or hang up the phone!

More information

NBN rollout map

Beware NBN scams

Indigenous consumers – It’s okay to walk away

More on door to door sales practices


Romance scams

170201_1587_CBS_ValentinesDayScams_V2 (FINAL)


If you’re looking for love this Valentine’s Day it pays to be vigilant when engaging with strangers online.

Australians lost almost $10 million to romance scams in February last year, the highest of any month. Overall more than $24.3 million was lost to romance scammers in 2016.*

Most romance scams are carried out via the internet, social networking sites as well as email.

Scammers groom people into trusting them, and eventually ask for money to help with a personal problem, such as some misfortune or a sick relative. The scammer may communicate with a person for months before asking for money.

Follow these tips to help you stay safe from romance scams:

  • Be aware that scammers are prevalent online.
  • Be especially wary of anyone who asks you for money. Never transfer money via direct deposit, money order or international transfer.
  • Do a reverse image search of the person’s profile picture. This can help you identify if the image has been taken from someone else, or it belongs to a few people with different names. You can do this through Google images by clicking on the camera icon on the desktop version of the site’s search bar.
  • Be careful about the amount of personal information you share. Avoid sharing compromising material, which scammers can use to blackmail you.
  • If you agree to meet someone in person, make sure you let your family and friends know where you will be going, and meet somewhere in a public place like a café.

*Data from the Australian Consumer and Competition Commission (ACCC) Scamwatch service.

For more information visit Scamwatch

Who can sell or install solar panels

Many home owners are making choices to cut down their energy use and reduce their energy bills. As solar panels have increased in popularity businesses have sought to tap into this growing market.  Consumer and Business Services (CBS) is reminding suppliers that if you install solar panel systems, or you sell systems that include installation, you must be licensed. The electrical work must always be performed by a registered electrician.

If the installation includes structural building work (e.g. modifying/reinforcing roof framing or integrating the solar panel system with a pre-existing structure) then you must hold a building work contractor’s licence and the work must be supervised by a registered building supervisor.

If the installation does not include structural building work you can hold either:

  • an electrical contractors licence, or
  • a suitable building work contractor’s licence – such as a builders licence endorsed for ‘PV Solar Panel installation’, or a more general category of building work as long as the solar panel installation fits within your endorsed category.

In 2016 a company was fined $46,575 after it failed to inform customers of their cooling off rights for unsolicited sales, failed to attend compulsory conciliation conferences with CBS, and contracted for electrical work while unlicensed in South Australia. This serves as a reminder to anyone who installs or sells solar panels including installation to comply with licensing and consumer law requirements.

By law, a business that contracts for the installation must provide warranties to cover:

  • quality of materials and workmanship
  • compliance with plans, specifications and legal requirements
  • completing the work within a specified time or a reasonable time
  • meeting the end result that was requested.

Claims against a statutory warranty can be made up to 5 years after the work was completed. However you may be liable for defective building work under the Development Act 1993 for 10 years.

Consumer guarantees under the Australian Consumer Law also apply.  If the panels are not of acceptable quality, not fit for purpose, do not match the description given by the supplier, or were not installed with an acceptable level of care and skill and within a reasonable period of time, the consumer is entitled to a remedy (e.g. refund, repair, or having the panels replaced).

CBS has developed a guide for solar installers which outlines responsibilities in relation to licensing requirements, quotes, contracts, payments and when building indemnity insurance is required. CBS also has a guide for consumers to help them make an informed choice before purchasing a solar panel system.

For more information see the ‘Guide for solar panel installers’ or contact CBS on 131 882.