Compulsory conciliation conferences have proven to be a successful process to solve disputes between unhappy consumers and businesses for some time. More often than not, an agreement between both parties is entered into at the end of a conference. A great result for everyone involved.
Occasionally, the business may fail to make good on all actions in the agreement. If this occurs, consumers are given the opportunity to contact CBS to help enforce the agreement. We will then apply to the magistrates court to have the make the agreement legally enforceable via a court order. This process is at no cost to the consumer.