What CBS investigates

Consumer and Business Services (CBS) investigates and enforces laws for consumers. Our investigations may focus on:

  • unlicensed traders
  • traders who are suspected of breaking the law or their licence conditions
  • business tactics that take advantage of people who are vulnerable
  • traders who take payments for goods and services but fail to do the work

Compliance and Enforcement policy cover


CBS Compliance and Enforcement policy


Industry areas of focus

CBS is also focusing on compliance issues in the following industries:

  • associations
  • building
  • charities
  • gambling
  • hairdressing
  • liquor
  • product safety
  • plumbing, gas fitting and electrical
  • real estate and conveyancing
  • second-hand vehicle dealers
  • security and investigations
  • tattoo parlours

Report unfair trading

Investigation outcomes

CBS uses the following actions to enforce the law following their investigations:

Australian Consumer Law guide

Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF 1.7MB)

Contact CBS

Email, phone or visit CBS for more information about Compliance and Enforcement.