Know your rights when buying disability goods and services

The Australian Consumer Law provides protections to ensure you get what you pay for when buying goods and services under the National Disability Insurance Scheme (NDIS).

When shopping around, you have the right to ask for what you want, take your time, ask questions, be treated fairly and receive accurate information.

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Consumer guarantees

When you buy products or services, by law, the business guarantees that:

  • products are safe, work correctly and meet promises made about the condition, performance and quality.
  • services will be provided with acceptable care and skill, will give the results as agreed, and will be carried out within a reasonable time.

If a guarantee is not met

  • If one of these consumer guarantees is not met, you have the right to ask for a repair, replacement or refund.
  • These rights apply regardless of whether you buy something in-store, online, at home or over the phone.
  • If you have a problem with a product or service you should first contact the business you bought it from. If they refuse to help, contact Consumer and Business Services on 131 882.

For more information

Guides are available to help consumers with disability understand their rights under the law. You can read these guides by visiting