Frequently asked questions about Casinos

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General Information

Games

Working at the casino


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How old must I be to enter the casino?

To enter SKYCITY Casino Adelaide, all persons must be 18 years of age or over. As all restaurant and entertainment facilities are also located within the Casino complex, access to these areas is also restricted to persons 18 years of age or over.

In accordance with Section 43 of the Casino Act 1997, a child who enters the casino is guilty of an offence. The maximum penalty which may apply is $500.

If a child is allowed to enter the Casino, the Casino licensee and the staff member who is responsible for supervising entry to the Casino are each guilty of an offence.

A Casino employee or a police officer that suspects that a person who is in the Casino is a child:

  • may require the person to leave the Casino; and
  • if the person fails to comply – exercise reasonable force to remove the person from the Casino premises.

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Can a casino staff member refuse me entry or ask me to the leave the premises?

Access to the Casino is controlled by the Casino Security Department.  In accordance with Section 46 of the Casino Act 1997 a Casino employee or a police officer may exercise reasonable force to prevent a person entering the Casino, or to remove a person from the Casino, if the person:

  • is behaving in an abusive, offensive or disorderly manner or
  • appears to be intoxicated

There is also a dress code applicable to visitors to the Casino.


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What do if don’t agree with a barring order issued by the casino?

An order can be made by the Casino to bar a person from gaining entry to the Casino premises on any reasonable ground for up to 3 months.  If you do not agree with a decision by the Casino to bar you from gaining entry, you may apply in writing to Consumer and Business Services within 14 days of the order to have the decision reviewed.

Requests to review a barring order should be lodged in writing to the following address:

  • Consumer and Business Services GPO Box 2169 ADELAIDE SA 5001

On receipt of your request, the Commissioner must review the order and may uphold, vary or revoke the order.


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What do if I have a complaint?

If you are dissatisfied with the way in which a particular game was played, or the amount that you were paid, you should discuss your concerns first with the Casino.  In many cases, your complaint can be promptly rectified.

If you are not satisfied with the outcome, you may request that the Casino refers the matter to a Government Inspector.  Your complaint will then be independently investigated by an inspector from this office and you will be informed of the findings.

Alternatively complaints can be lodged in writing to the following address:

  • Consumer and Business Services GPO Box 2169 ADELAIDE, SA 5001

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What is the maximum cash withdrawal limit from ATM’s and by EFTPOS at the casino?

Withdrawal Limits (Section 42A(1) – Casino Act 1997)

  • From 1 January 2002 a limit of $200 was imposed for all cash withdrawals from ATM and EFTPOS facilities at the Casino.
  • The limit applies to each transaction for any debit or credit card.

Daily Withdrawal Limit (Section 42A(2) – Casino Act 1997)

Section 42A(2) of the Casino Act 1997 limits the number of cash withdrawals that can be made on any one debit or credit card to one transaction per day.  However, a date for this section to commence has yet to be determined.


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What is the minimum return to player on gaming machines at the casino?

Section 37B of the Casino Act 1997, requires that any gaming machine installed in the Casino after 1st October 2001 must “return winnings to players at a rate that is not less than 87.5% of the total amount of all bets made on the machine”.


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How do I apply to be approved to work at the casino?

Only persons who have been selected as suitable for employment by SKYCITY Casino Adelaide are able to be considered for approval under the Casino Act 1997

The Casino Act 1997 requires that a person must not be permitted to work at the Casino in a sensitive position unless the person is approved by Consumer and Business Services.

In relation to the Casino, a sensitive position is any of the following offices or positions occupied by:

  • a director, secretary, officer or other person who exercises or is in a position to exercise control or substantial influence over the licensee in the conduct of its affairs or
  • an employee of the licensee or
  • a person employed or engaged (either by the licensee or someone else) to work at the Casino

(except a position classified as non-sensitive by the Independent Gambling Authority)

Once a person has been selected as suitable for employment, SKYCITY Casino Adelaide will apply to the Commissioner for approval of the selected applicant to work in a sensitive position at the Casino.

All enquiries regarding employment or recruitment at SKYCITY Adelaide should be directed to the Casino Human Resources Department on (08) 8212 2811.


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If I am an approved person under liquor or gaming legislation in South Australia, can I also be approved under the Casino Act 1997?

Only persons who have been selected as suitable for employment by SKYCITY Casino Adelaide are able to be considered for approval under the Casino Act 1997.

All enquiries regarding employment or recruitment at Sky City Adelaide should be directed to the Casino Human Resources Department on (08) 8212 2811.

If however, you are selected for employment at SKYCITY Casino Adelaide and you hold an existing approval under the Liquor Licensing Act 1997 or Gaming Machines Act 1992, you will still be required to complete an application for approval and be subject to probity background checks by the South Australian Police before an approval under the Casino Act 1997 will be granted and employment may commence.


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If I have been approved by or hold a licence with an Australian or New Zealand Casino Regulatory Authority and am selected for employment at SKYCITY casino Adelaide, how do I apply for approval in South Australia under the Casino Act 1997?

If, you are selected for employment at SKYCITY Casino Adelaide and you hold an existing approval or licence issued by an Australian or New Zealand Casino regulatory authority, you will still be required to complete an application for approval and be subject to probity background checks by the South Australian Police before an approval under the Casino Act 1997 will be granted and employment may commence.

As some exemptions do apply you should contact the Casino Human Resources Department on (08) 8212 2811 for further details.