Educational monitoring undertaken by Compliance Officers provides retailers with the opportunity to rectify any concerning signage and practices prior to any enforcement action. 2015 Christmas monitoring campaign saw resources such as correct refund signs and relevant publications provided to retailers to assist with compliance. Publications can be ordered via CBS website.
CBS has a range of enforcement options. For example, CBS may issue expiation penalties, or accept assurances or undertakings from businesses that acknowledge the conduct, agree to put in place measures to remedy the conduct, and agree to steps that put in place appropriate compliance measures. Further, CBS can, in certain circumstances, take court action seeking both civil and criminal penalties of up to $ 1.1 million for corporations, and $220,000 for individuals, per offence. CBS may also seek court orders to obtain redress for affected consumers, as well as order disqualifying managers and directors from managing a business.
The following media releases provide examples of recent CBS enforcement outcomes: