With the summer music festival season fast approaching, consumer affairs agencies are promoting some helpful advice for festival goers.
Over 45 music festivals across Australia have been cancelled since 2010 leaving consumers out of pocket. Consumer agencies cannot prevent music festival cancellations or line-up changes, and a certain amount of risk applies when you buy a ticket. But you can reduce your risk by doing a bit of research and planning ahead.
- Do your research – know your rights.
- Buy from a reputable ticket seller – read reviews online and talk to your friends and family.
- Read the terms and conditions before you buy tickets.
- Buy tickets online through a secure website (look for the https)
- Like any purchase, keep all receipts and relevant information.
Under Australian Consumer Law you have rights if a business doesn’t deliver what they promised. If a festival is cancelled or there is a major change (e.g. a headlining act will not perform, or the date or venue changes) you are entitled to a full refund from the company that sold you the ticket. This is regardless of whether the terms and conditions say so.
But if you simply change your plans and decide you don’t want to attend a music festival, you don’t have any refund rights.
If you are having trouble getting a refund and you paid with a credit card or escrow agent (e.g. PayPal) then contact your credit card provider, bank or escrow to seek a chargeback.
Unfortunately things do go wrong from time to time, but with a bit of preparation ahead of time you can avoid a music festival dream becoming a nightmare.
For further information visit consumerlaw.gov.au/MusicFestivals or contact Consumer and Business Services on 131 882.