About Consumer and Business Services
Consumer and Business Services (CBS) is comprised of the former Office of Consumer and Business Affairs (OCBA) and the Office of the Liquor and Gambling Commissioner (OLGC). CBS is a division of the South Australian Government’s Attorney-General’s Department.
CBS ensures that laws affecting consumers, traders and businesses in South Australia are fairly and effectively administered.
CBS provides a diverse range of services to support the every day activities of South Australian citizens whether consumers, traders or businesses. CBS is customer focused and flexible in its activities and provides accessible services and information.
The Freedom of Information Act 1991 provides members of the public with access to South Australian government documents, making CBS and other government agencies more accountable.
Find out more about making a Freedom of Information (‘FOI’) request.
Liquor and Gambling Commissioner
Commissioner for Consumer Affairs
Commissioner for Prices
Commissioner for Corporate Affairs
Commissioner Dini Soulio commenced with the former Office of Consumer and Business Affairs in May 2009 as Director, Compliance & Enforcement. Following the merger of that office with the Office of the Liquor & Gambling Commissioner, Dini became Deputy Commissioner in Consumer & Business Services in June 2012 and was appointed as the Commissioner in July 2014.
Dini’s background is as a solicitor in private practice, and before joining CBS had over five years’ experience at the Australian Securities and Investment Commission.
The commencement of liquor licensing legislation in South Australia coincided with the proclamation of South Australia as a Province in 1836.
In 1869 the licensing authority, originally known as the Licensing Bench, came into existence.
The Licensing Act commenced in 1967 and the Licensing Bench became the Licensing Court of South Australia and was established as a Court of record.
Following a review, the Liquor Licensing Act was introduced in 1985, and the Office of the Licensing Commissioner also commenced operations. The Commissioner’s responsibilities have expanded over the years to include:
- the Casino Act 1983 when the Adelaide Casino first opened.
- gaming machines regulation which commenced in 1992
- The Authorised Betting Operations Act 2000; and
- since 2004, administration of the Lottery and Gaming Act 1936 and the Collections for Charitable Purposes Act 1939.
The current Liquor Licensing Act came into operation in October 1997.
In 1993 the Department of Public and Consumer Affairs had responsibility for both consumer protection and liquor licensing. Consumer protection does not have as long a history in South Australia as liquor licensing, as fair trading laws only commenced in South Australia in the 1970’s. One of the key protections was statutory warranties being introduced in consumer transactions, so that consumers were entitled to redress if products or services were not of reasonable quality. Regulation of the used car industry also commenced, introducing legal requirements and warranties for vehicle purchases.
In 1995 the Office of Consumer and Business Affairs was established as a division of the Attorney-General’s Department, under the direction of the Commissioner for Consumer Affairs. This office also comprised a number of other departments that had previously operated separately including: the Corporate Affairs Commission; Commercial Registrar; and Births, Deaths and Marriages.
In 2011 the former Office of Consumer and Business Affairs and the Office of the Liquor and Gambling Commissioner were merged, forming the agency which is now known as Consumer and Business Services.
Services provided by CBS include:
- Tenancy advice
- Bond lodgements and refunds
- Consumer affairs advice and dispute resolution
- Licensing for certain occupations, trades and businesses
- Birth, death and marriage registration
- Marriage solemnisations
- Regulation of the liquor, gaming, casino, racing, lottery and charity industries
- Handling complaints in relation to licensed premises
- Registration of incorporated associations and co-operatives
In addition, CBS carries out the following functions:
- Conducting research into matters concerning the interests of consumers
- Conducting consumer education programs, publishing reports and informing consumers about matters of interest
- Monitoring business activities of regulated industries under legislation that CBS administers and investigating practices that may have adverse impacts.
- Enforcing laws by the prosecution of offences and through other appropriate actions
- Reporting to the Minister for Business Services and Consumers on the functions of the Commissioner.
Commissioner for Consumer Affairs annual reports
From 2016/2017 CBS annual reporting requirements were incorporated into the Attorney-General’s Department annual report.
- Annual report – 2015/2016
- Annual report – 2014/2015
- Annual report – 2013/2014
- Annual report – 2012/2013
- Annual report – 2011/2012
- Annual report – 2010/2011
- Annual report – 2009/2010
- Annual report – 2008/2009
- Annual report – 2007/2008
- Annual report – 2006/2007
- Annual report – 2005/2006
- Annual report – 2004/2005
- Annual report – 2003/2004
- Annual report – 2002/2003
- Annual report – 2001/2002
- Annual report – 2000/2001
- Annual report – 1999/2000
- Annual report – 1998/1999
CBS financial statements
- AIF Fund Annual Financial Statement 16-17
- RTF Fund Annual Financial Statement 16-17
- SHMC Fund Annual Financial Statement 16-17
Liquor annual reports
- Report on Barring Orders 2015/2016
- Report on Barring Orders 2014/2015
- Report on Barring Orders 2013/2014
- Report on Barring Orders 2012-2013
- Report on Barring Orders 2011-2012
- Report on Barring Orders 2010-2011
- Report on Barring Orders 2009-2010
Gaming annual reports
Since 1 July 2012 the Liquor and Gambling Commissioner must submit an annual report to the Independent Gambling Authority on the administration of the Authorised Betting Operations Act 2000, Casino Act 1997 and Gaming Machines Act 1992. This report forms part of the annual reporting by the Authority to the Minister for Consumer and Business Services on the regulation of gambling in South Australia. These reports may be viewed on the Independent Gambling Authority website.
Annual reports by the Liquor and Gambling Commissioner to the Minister on the administration of the Gaming Machines Act 1992 prior to 1 July 2012 are listed below.
- Annual Report – 2011/2012
- Annual Report – 2010/2011
- Annual Report – 2009/2010
- Annual Report – 2008/2009
- Annual Report – 2007/2008
- Annual Report – 2006/2007
- Annual Report – 2005/2006
- Annual Report – 2004/2005
- Annual Report – 2003/2004
- Annual Report – 2002/2003
- Annual Report – 2001/2002
- Annual Report – 2000/2001
- Annual Report – 1999/2000
- Annual Report – 1998/1999
- Annual Report – 1997/1998
- Annual Report – 1996/1997
- Annual Report – 1995/1996
- Associations Incorporation Act 1985
- Australian Consumer Law
- Authorised Betting Operations Act 2000
- Births, Deaths and Marriages Registration Act 1996
- Building Work Contractors Act 1995
- Casino Act 1997
- Collections for Charitable Purposes Act 1939
- Companies (Administration) Act 1982
- Conveyancers Act 1994
- Co-operatives Act 1997
- Fair Trading Act 1987
- Gaming Machines Act 1992
- Hairdressers Act 1988
- Land Agents Act 1994
- Land and Business (Sale and Conveyancing) Act 1994
- Land Valuers Act 1994
- Liquor Licensing Act 1997
- Lottery and Gaming Act 1936
- Marriage Act 1961
- Partnership Act 1891
- Plumbers, Gas Fitters and Electricians Act 1995
- Prices Act 1948
- Residential Parks Act 2007
- Residential Tenancies Act 1995
- Second-Hand Vehicle Dealers Act 1995
- Security and Investigation Industry Act 1995
- Sexual Reassignment Act 1988
- Tattooing Industry Control Act 2015