Bathroom Concepts Pty Ltd and Robert James Duncan – assurance

In response to the concerns raised by Consumer and Business Services, Bathroom Concepts and Mr Duncan provide an assurance that:

  • Bathroom Concepts will not request payments under a domestic building work contract which do not represent a genuine progress payment for work performed under the contract; or request a deposit in excess of that which is authorised under the regulations in compliance with section 30 of the Building Work Contractors Act 1995.
  • Mr Duncan will not aid, abet, counsel or procure Bathroom Concepts to request payments under a domestic building work contract which do not represent a genuine progress payment for work performed under the contract; or request a deposit in excess of that which is authorised under the regulations in compliance with section 30 of the Building Work Contractors Act 1995.

A trader that fails to comply with an assurance may be liable for prosecution.

Signed assurance (PDF 137KB)

Proposed ticket scalping legislation – CBS news

Fair Trading (Ticket Scalping) Amendment Bill 2018

This Bill was introduced into Parliament on 30 May 2018 and aims to increase consumer protection around ticket scalping.

It will be illegal for anyone to sell tickets or advertise the sale of tickets at a price that is more than 110% of the original ticket price.

The law will apply to ticket sales for all sporting and entertainment events in South Australia (SA), where the event is subject to a resale restriction. An event will no longer need to be declared as a ‘major event’ in order for ticket scalping protections to apply.

It will also be an offence for anyone to use ‘ticket bots’ or other software to purchase tickets to an event in SA.

Ticket reselling will be allowed, as long as the advertised price is capped at 110% of the original ticket price and provided that certain information is disclosed in the advertisement.

The Fair Trading (Ticket Scalping) Amendment Bill 2018 is available at

Winter safety tips

Many winter products can be unsafe if they are old, faulty or used incorrectly. To help you stay safe while keeping warm this winter, here are our top tips.


No matter what type of heater you have, check it every winter to make sure it’s safe to use. Check the electrical cables and make sure there are no exposed wires or loose connections. Only use one appliance per power point and switch each appliance off when not in use.

Gas heaters must be vented adequately as the carbon monoxide produced when the gas is burnt is odourless, colourless and deadly. It is important to have gas heaters serviced regularly by a qualified tradesperson to ensure there are no carbon monoxide leaks.

Safety tips

  • Heaters should be placed on a flat, level surface
  • Never use a gas heater or BBQ made for outdoor use inside your home
  • Always supervise children and pets when heaters are in use
  • Keep heaters well clear from items that might burn. A minimum of 1 metre clearance from clothes, bedding, furniture, curtains and other combustibles is recommended.


Regular maintenance of fireplaces, combustion heaters, flues and chimneys must be undertaken by a qualified person at least once a year (at the start of winter) to ensure that the heater or fireplace works properly and safely.

Safety tips

  • Place a mesh screen in front of your fireplace to prevent sparks and wood falling out
  • Make sure the chimney is clean and properly ventilated
  • Never use petrol, oil or kerosene to help light the fire. They could cause an explosion.


A well-insulated and well-designed home can halve the cost of cooling and heating. Selecting the right insulation and having it correctly installed is a once only cost. It will last the life of the building with no further maintenance cost.

Unfortunately over 11,000 house fires and 60 fatalities have been linked to non-compliant insulation in Australia and New Zealand.

Safety tips

  • Always use a qualified installer for insulation
  • If you are doing home repairs do not move insulation and ensure it is not over or around recessed light fittings
  • Keep foil products away from electrical power outlets or lights, as they can conduct electricity through the metal reflective covering.

Hot water bottles

Hot water bottles are made of rubber or polyvinyl chloride (PVC) and can deteriorate with age. Each year, 200 people in Australia are treated for serious burns from hot water bottles.

Safety tips

  • Don’t overfill or use boiling water – use hot tap water instead
  • Avoid direct contact with your skin – use a fitted cover or wrap the bottle before use
  • Never leave on one body part for more than 20 minutes.

Electric blankets

If your electric blanket has been stored away, inspect it before use. Look for frayed fabric, exposed elements, damaged cords or scorch marks. If you notice any damage, throw the blanket away. Damaged or faulty electric blankets can cause an electric shock or a fire.

Safety tips

  • Don’t sleep with your electric blanket on – warm the bed and then turn it off
  • Never place heavy items on your bed when the electric blanket is turned on
  • Seek advice about using an electric blanket if you have diabetes or are pregnant
  •  If you remove your electric blanket after winter, always store it rolled up.

Wheat/heat packs

Follow the heating instructions for your wheat bag and never heat more than instructed. Homemade wheat bags can pose a fire and injury risk because the moisture content and volume of these bags is not known so there are no heating times to guide you. Over time the organic fillings inside wheat packs can dry out and become more combustible.

Safety Tips

Don’t place a heated wheat pack on or under bedding. Blankets trap the product’s heat and may cause it to ignite.

Allow the wheat pack to cool completely each time before reheating

If you notice a burning smell, let the bag cool and then dispose of it.

Children’s clothing

Each year Australian children are admitted to hospital with burns sustained after their clothing has caught fire. Even if clothing items have a ‘low fire danger’ label they are still flammable.

Safety tips

  • Be cautious of children’s clothing purchased online or from overseas. They may not be subject to Australian standards
  • Keep your child away from open flames and heaters
  • Avoid buying loose fitting sleepwear, dressing gowns and clothing which could easily catch alight.

Smoke alarms

More than 50 people across Australia die each year from house fires and many more are injured. The majority of these homes did not have working smoke alarms. Only working smoke alarms can provide early warning and time to escape. You lose your sense of smell when you are asleep. A working smoke alarm reduces your chance of dying in a house fire by half.

Safety tips

  • Test your smoke alarm is working every month
  • Replace your alarm battery every year
  • Replace your smoke alarm every 10 years. If you move house, check the alarm – the date of manufacture should be displayed on the smoke alarm.

Candles, matches and lighters

Candles can look and smell nice, but they are one of the most common causes of house fires. Extinguish a candle prior to leaving a room or before going to sleep. Ensure the wick ember is no longer glowing.

Safety Tips

  • Store matches and lighters in a safe place, out of reach of children
  • Never leave children alone with any open flame
  • Keep lit candles away from combustible material – e.g. curtains, bedding, clothing.


While mould is not a major health hazard for most people, it can present problems for pregnant women, children and people with weakened immune systems or chronic lung diseases. Vulnerable people should not be present when mould is removed.

Safety Tips

  • Open windows and doors each day to ventilate your home and reduce mould growth
  • Don’t let it settle in, clean up mould as soon as you notice it
  • Scrub mould off hard surfaces using soapy water. All the mould must be physically removed to prevent regrowth
  • Scrub up to 50cm from the edge of the visible mould as there may be new growth that is not visible to the naked eye.
  • Clean up any mould residue caused by the scrubbing. Use a damp cloth or vacuum cleaner with a HEPA filter
  • Dry the area and then find and fix the source of the moisture.

For more information about product safety – including safety warning notices, recalls, bans and new safety standards – please visit

Consumers warned to beware of threat based scams – media release

South Australians are being urged to look out for scammers who use threats to scare people into giving them money or personal information, as part of Scams Awareness Week from 21 to 25 May 2018.

Dini Soulio, Commissioner for Consumer Affairs, today said that South Australians lost more than $3.6 million to scams in 2017, including almost $26,000 to scams that scared victims into parting with their money, such as threatening someone’s life.

Read more – Consumers warned to beware of threat-based scams (PDF 107KB)

Is this for real? Don’t fall for the scammer’s threats

It could be quite alarming to get a phone call or email from someone threatening that you’ll be fined or arrested or that your computer will be shut down. But this Scams Awareness Week we’re urging consumers to take a moment to ‘Stop and check: is this for real?’

Scammers may pretend to be from a government agency or a well-known business and their aim is to scare you into parting with your money or personal information.

The ACCC’s Scamwatch received almost 33,000 reports of these scams in 2017. Over $4.7 million was reported lost and more than 2800 people gave their personal information to these scammers.

How these scams work

Scammers may claim that you have a tax debt or there are problems with your government benefits, immigration papers or visa status. They say you must pay them money or give them remote access to your computer immediately otherwise:

  • you’ll be fined or charged additional fees
  • your internet will be disconnected
  • the police or debt collectors will be sent to your home
  • you’ll be taken to court, arrested or deported.

They may send you an email with an attachment or a link to download proof of the ‘bill’, ‘fine’ or ‘missed delivery details’. But if you open the attachment or download the file it could infect your computer with malware.

Tips to protect yourself

  • When dealing with uninvited contacts always consider the possibility that it may be a scam.
  • Check whether the contact is genuine. Use the phone book or do an online search to contact the company and ask if they contacted you. Don’t use contact details provided by the caller or in the message they sent to you.
  • If a caller threatens you, hang up, then check whether their story is real. Speak to a trusted friend or family member about what has happened.
  • Don’t respond to threatening emails or voicemail messages. If you call them back the scammers may increase their intimidation and attempts to get your money.
  • Never send money or give your bank account details, credit card details or other personal information to anyone you don’t know or trust, and never by email or over the phone.
  • A government agency or trusted business will never ask you to pay by unusual methods such as with gift cards, iTunes cards, wire transfers or bitcoin.
  • Don’t open suspicious texts, pop-up windows or emails and don’t click on links or open attachments – just delete them.
  • Never give anyone remote access to your computer if they’ve contacted you out of the blue – even if they claim to be from a well-known company.

Have you been scammed?

If you’ve lost money or given personal information to a scammer, there are steps you can take straight away to limit the damage and protect yourself from further loss.

  • If you’ve sent money or shared your banking or credit card details, contact your financial institution immediately. They may be able to stop or reverse a transaction, or close your account.
  • If you’ve given your personal information to a scammer, visit IDCARE (, Australia and New Zealand’s not-for-profit national identity and cyber support service. IDCARE can work with you to develop a specific response plan to your situation and support you through the process.
  • As scammers are often based overseas, it is extremely difficult for government agencies to track them down or for law enforcement to take action against them. So take the time to warn your friends and family about these scams.

More information

For more information about scams, where to get help if you’ve been scammed or to report a scam, visit

Scams Awareness Week is an initiative of the Scams Awareness Network, a group of Australian and New Zealand government agencies with responsibility for consumer protection and policing in scams, cyber safety and fraud.

Buying tickets to a music concert, sporting match or other event?

It’s best to buy tickets from the official ticket seller, to make sure your tickets are legitimate. Many consumers have been left disappointed, turned away from an event, because their ticket was not the real deal.

Buying resold tickets may seem like a convenient option, but it also carries risks:

  • The tickets may not be genuine.
  • Tickets may be cancelled by the event organiser if they’re found to have been resold in contravention of the terms and conditions of the ticket.

When buying tickets, here are some things to look out for.

Check the seller

Be aware that typing the event into a search engine may not always reveal who the official ticket seller is, as ticket resellers often appear at the top of search results.

The simplest way to find out the official ticket seller for an event is to visit the website of the artist, performer, sporting team, touring company, event promoter or the venue where the event will be held. These websites usually provide a direct link to the official ticket seller.

You can also sign up to the mailing lists of your favourite artists, performer or teams. These emails generally provide direct event and purchasing information.

Read the T’s and C’s

Official ticket sellers often have terms and conditions against the resale of tickets. Any resold tickets may be cancelled by the official ticket seller or the event organiser.

If you are purchasing from a ticket reseller, check their T’s and C’s to see if they have any buyer protections in place.

Keep all information you have in relation to your transaction, in case of any later dispute.

Know the price and any additional fees

Check the final total price, including postage, handling or delivery fees – especially for digital or downloadable tickets. Make sure the price is in Australian dollars, or that you know the equivalent price in Australian dollars.

For more information

See the Safe Tix Guide developed by Live Performance Australia (LPA).

Builder slugged $12,000 for incomplete work – media release

An unlicensed builder who took payments from clients totalling $10,000 for work that was never started has been penalised more than $12,000 in the Adelaide Magistrates Court this week.

In court, 57 year old John James Meyer pleaded guilty to breaches of the Australian Consumer Law and the Building Work Contractors Act.

Read more – builder slugged $12,000 for incomplete work – media release