Before you dive in to the post-Christmas sales

Before you join the crowds at the stores or jump online looking for a bargain at the post-Christmas sales, here are a few tips to help you get the best deal.

  • Compare deals. The retailer may promote a big discount, but how does this compare to the price at other stores? Check independent reviews, because while the price may be good, the product or retailer may be getting poor reviews.
  • When shopping online only visit legitimate websites. Find out about fees, delivery time frames, any restrictions, and contact details for the retailer if a problem arises. But if the retailer is based overseas it may be more difficult to seek a remedy. And before you make payment, check the payment page is secure. Look for a padlock symbol and check that the page address begins with https – with an ‘s’ for secure.
  • Gift cards are popular items. Be sure to check the Terms and Conditions, including the expiry date, and redeem the voucher as soon as possible.
  • Extended warranties for an extra fee may not necessarily give you anything extra. You automatically have rights under consumer guarantees.
  • You can return a sale item if a consumer guarantee has not been met. If the item is faulty, not fit for purpose, or doesn’t match the description you are entitled to a remedy – e.g. refund, repair or replacement. You will need to show ‘proof of purchase’ (e.g. receipt, order number for an online purchase). Contact the retailer, and if they don’t provide a remedy then put your request to them in writing (e.g. email or letter). If you’re not satisfied with the retailer’s response please contact CBS for advice or assistance.

Some stores will generously offer a refund or exchange for change of mind purchases, but this may not include sale items.

If you do your research, spend wisely and stick to your budget you’re much more likely to have an enjoyable experience when you dive in to the post-Christmas sales.