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3 April 2018
Crowd at a concert

It’s best to buy tickets from the official ticket seller, to make sure your tickets are legitimate. Many consumers have been left disappointed, turned away from an event, because their ticket was not the real deal.

Buying resold tickets may seem like a convenient option, but it also carries risks:

  • The tickets may not be genuine.
  • Tickets may be cancelled by the event organiser if they’re found to have been resold in contravention of the terms and conditions of the ticket.

When buying tickets, here are some things to look out for.

Check the seller

Be aware that typing the event into a search engine may not always reveal who the official ticket seller is, as ticket resellers often appear at the top of search results.

The simplest way to find out the official ticket seller for an event is to visit the website of the artist, performer, sporting team, touring company, event promoter or the venue where the event will be held. These websites usually provide a direct link to the official ticket seller.

You can also sign up to the mailing lists of your favourite artists, performer or teams. These emails generally provide direct event and purchasing information.

Read the T’s and C’s

Official ticket sellers often have terms and conditions against the resale of tickets. Any resold tickets may be cancelled by the official ticket seller or the event organiser.

If you are purchasing from a ticket reseller, check their T’s and C’s to see if they have any buyer protections in place.

Keep all information you have in relation to your transaction, in case of any later dispute.

Know the price and any additional fees

Check the final total price, including postage, handling or delivery fees – especially for digital or downloadable tickets. Make sure the price is in Australian dollars, or that you know the equivalent price in Australian dollars.

For more information

See the Safe Tix Guide developed by Live Performance Australia (LPA).