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26 September 2020
Covid-19 - Information for consumers and business

This page provides information about your consumer rights, business obligations and some of the support measures that are in place during COVID-19.

Consumer issues

Information for consumers - Important details about contracts, cancellations and refunds.

Rental and real estate advice

    Auctions and open inspections

    Real estate auctions and open house inspections can proceed but must: 

    • be limited to 1 person per 2 square metres and with 1.5m physical distancing
    • keep a record of attendees. 

    Visit the SA COVID-19 website for more information. 

    Rental advice

    Rental advice due to COVID-19 - A range of answers to common situations arising from the COVID-19 pandemic. 

    Rent relief grant - Grants are available to help tenants who are experiencing rental hardship due to COVID-19. The grant scheme is administered by the Department of Human Services. 

    Information for international students - This information is for students who are unable to travel to South Australia and need to cancel their rental accommodation or change the date of moving in.

    For any advice on commercial tenancies, please contact the Office of the Small Business Commissioner.

    Liquor and gambling

    Liquor licences

    Liquor licence holders and COVID-19 - Important information about initiatives that may impact and support licensees.

    Gaming

    Gaming is now allowed in licensed venues, provided physical distancing requirements are adhered to.

    Changes to barring services - While pubs, clubs, TAB outlets and casinos are closed, you can still bar yourself from accessing online betting platforms and purchasing lottery tickets. 

    Trading Round cancelled for 23 March - Details about the cancellation of the scheduled trading round.

    Information about applying for, updating or renewing your liquor licence or any other queries continues to be available at www.sa.gov.au/liquor and will be updated regularly

    Occupational licensing

    Licence holders who have been asked to provide a new photograph on renewal will now have additional time to comply. CBS will defer this requirement until the following renewal.

    Instructions for providing digital photographs for new licence applications will be available soon.  

    To lodge hard copy documents, scan and email them to occupational [at] sa.gov.au

    Building issues

    Licensed builders and tradespeople can continue to trade but should be mindful of SA Health advice to business and industry

    Building contracts - Information about protections in place for those currently building a home

    Associations, charities and lotteries

    Charitable Fundraisers - Information about how regulators will monitor compliance for charitable fundraisers during COVID-19. 

    Information for Associations - How restrictions on gatherings may impact Annual General Meetings.

    Lottery / Bingo providers have been granted a 6 month extension to provide relevant financial statements. 

    Charities have been granted a 6 month extension to provide statements in accordance with the Collections for Charitable Purposes Act

    JusticeNet's Pro Bono Referral Service can assist charitable and community groups seeking advice.