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31 March 2020
Covid-19 - Information for consumers and business

The situation with COVID-19 has presented CBS with unprecedented changes and we thank you for your continued understanding and support.

This page provides information about consumer rights, business obligations and changes in how customer service is being delivered by Consumer and Business Services (CBS).

Face to face enquiries

To ensure the safety of the community, and our staff, face-to-face services at our Customer Service Centre will cease until further notice.

You can still reach us by calling 131 882 from 9am to 5pm Monday to Friday.    

Changes to services

Consumer issues

Births, Deaths and Marriages

  • BDM information and forms are on SA.GOV
  • Requests for certificates and other applications must now be made online or by post.
  • If you wish to collect a certificate, are unable to download a form or if you have a question about our services please call 131 882 between 9am and 5pm Monday to Friday.

Rental and real estate advice

To ensure the safety of the community and our staff please:

  • use Residential Bonds Online
  • post applications/forms to: GPO Box 965, Adelaide SA 5001
  • scan and email signed documents to seniorbondsteam [at] sa.gov.au
  • Rental advice due to COVID-19 - A range of answers to common situations arising from the COVID-19 pandemic. 
  • Information for international students - This information is for students who are unable to travel to South Australia and need to cancel their rental accommodation or change the date of moving in.
  • Real estate auctions and open house inspections are prohibited from 11.59pm 25 March 2020 - however, private appointments for inspection can still be made.

Liquor and gambling

Information about applying for, updating or renewing your liquor licence or any other queries continues to be available at www.sa.gov.au/liquor and will be updated regularly

Occupational licensing

Licence holders who have been asked to provide a new photograph on renewal will now have additional time to comply. CBS will defer this requirement until the following renewal.

Instructions for providing digital photographs for new licence applications will be available soon.  

To lodge hard copy documents, scan and email them to occupational [at] sa.gov.au

Building issues