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29 June 2020
Covid-19 - Information for consumers and business

The situation with COVID-19 has presented CBS with unprecedented changes and we thank you for your continued understanding and support.

This page provides information about consumer rights, business obligations and changes in how customer service is being delivered by Consumer and Business Services (CBS).

Face to face enquiries

To ensure the safety of the community, and our staff, face-to-face services at our Customer Service Centre will cease until further notice.

You can still reach us by calling 131 882 from 9am to 4.30pm Monday to Friday.    

Changes to services

Consumer issues

Rental and real estate advice

    Auctions and open inspections

    Real estate auctions and open house inspections can proceed but must: 

    • be limited to 1 person per 2 square metres and with 1.5m physical distancing
    • keep a record of attendees. 

    Visit the SA COVID-19 website for more information. 

    Residential bonds

    To ensure the safety of the community and our staff please:

    • use Residential Bonds Online
    • post applications/forms to: GPO Box 965, Adelaide SA 5001
    • scan and email signed documents to seniorbondsteam [at] sa.gov.au

    Rental advice

    Liquor and gambling

    Liquor licences

    Gaming

    • Gaming is now allowed in licensed venues, provided physical distancing requirements are adhered to.
    • Changes to barring services - While pubs, clubs, TAB outlets and casinos are closed, you can still bar yourself from accessing online betting platforms and purchasing lottery tickets. 
    • Trading Round cancelled for 23 March - Details about the cancellation of the scheduled trading round.

    Information about applying for, updating or renewing your liquor licence or any other queries continues to be available at www.sa.gov.au/liquor and will be updated regularly

    Births, Deaths and Marriages

    Requests for certificates and other applications must now be made online or by post.

    If you wish to collect a certificate, are unable to download a form or if you have a question about our services please call 131 882 between 9am and 4.30pm Monday to Friday.

    Occupational licensing

    Licence holders who have been asked to provide a new photograph on renewal will now have additional time to comply. CBS will defer this requirement until the following renewal.

    Instructions for providing digital photographs for new licence applications will be available soon.  

    To lodge hard copy documents, scan and email them to occupational [at] sa.gov.au

    Building issues

    Associations, charities and lotteries

    • Charitable Fundraisers - Information about how regulators will monitor compliance for charitable fundraisers during COVID-19. 
    • Information for Associations - How restrictions on gatherings may impact Annual General Meetings.
    • Lottery / Bingo providers have been granted a 6 month extension to provide relevant financial statements. 
    • Charities have been granted a 6 month extension to provide statements in accordance with the Collections for Charitable Purposes Act
    • JusticeNet's Pro Bono Referral Service can assist charitable and community groups seeking advice.