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9 April 2020
Covid-19 - Information for consumers and business

The situation with COVID-19 has presented CBS with unprecedented changes and we thank you for your continued understanding and support.

This page provides information about consumer rights, business obligations and changes in how customer service is being delivered by Consumer and Business Services (CBS).

Face to face enquiries

To ensure the safety of the community, and our staff, face-to-face services at our Customer Service Centre will cease until further notice.

You can still reach us by calling 131 882 from 9am to 4.30pm Monday to Friday.    

Changes to services

Consumer issues

Rental and real estate advice

    Auctions and open inspections

    From 11 May 2020, real estate auctions and open house inspections can proceed but must: 

    • be limited to 1 person per 4 square metres
    • have a maximum of 10 attendees at any one time, excluding staff
    • keep a record of attendees. 

    Read the Auctions and open inspections Step 1 fact sheet (PDF 128KB) for more information. 

    Residential bonds

    To ensure the safety of the community and our staff please:

    • use Residential Bonds Online
    • post applications/forms to: GPO Box 965, Adelaide SA 5001
    • scan and email signed documents to seniorbondsteam [at] sa.gov.au

    Rental advice

    Liquor and gambling

    Wineries, cellar doors and restaurants located at wineries

    All wineries, cellar doors and restaurants located at wineries in SA can now seat up to 20 patrons (10 inside and 10 outside), provided they comply with all conditions of their liquor licence, as appropriate.

    Social distancing restrictions for people attending wineries, cellar doors, breweries and distilleries remain unchanged and must be complied with.

    You can still sell food commercially to supermarkets and retail stores, but food products must be transported by commercial freight or the winery itself.

    You can still sell through online transactions or by telephone orders (direct sales) if your licence allows it.

    Cellar doors or retail outlets that are not based on winery land can continue to trade and sell takeaway food, but cannot hold tastings.

    Where there are businesses that don’t fit the definition of a winery, but operate in a similar fashion, the State Coordinator may assess these businesses on a case by case basis.

    Liquor licences

    Gaming

    Information about applying for, updating or renewing your liquor licence or any other queries continues to be available at www.sa.gov.au/liquor and will be updated regularly

    Births, Deaths and Marriages

    Requests for certificates and other applications must now be made online or by post.

    If you wish to collect a certificate, are unable to download a form or if you have a question about our services please call 131 882 between 9am and 4.30pm Monday to Friday.

    Occupational licensing

    Licence holders who have been asked to provide a new photograph on renewal will now have additional time to comply. CBS will defer this requirement until the following renewal.

    Instructions for providing digital photographs for new licence applications will be available soon.  

    To lodge hard copy documents, scan and email them to occupational [at] sa.gov.au

    Building issues

    Associations, charities and lotteries

    • Information for Associations - How restrictions on gatherings may impact Annual General Meetings.
    • Lottery / Bingo providers have been granted a 6 month extension to provide relevant financial statements. 
    • Charities have been granted a 6 month extension to provide statements in accordance with the Collections for Charitable Purposes Act
    • JusticeNet's Pro Bono Referral Service can assist charitable and community groups seeking advice.