The situation with COVID-19 has presented CBS with unprecedented changes and we thank you for your continued understanding and support.
This page provides information about consumer rights, business obligations and changes in how customer service is being delivered by Consumer and Business Services (CBS).
Face to face enquiries
To ensure the safety of the community, and our staff, face-to-face services at our Customer Service Centre will cease until further notice.
You can still reach us by calling 131 882 from 9am to 5pm Monday to Friday.
Changes to services
- Changes to Registry Office appointments and over the counter applications - There are some important changes to appointments and applications at CBS.
- Justices of the Peace have been directed to stop working in the community if they are unwell or fall into a high risk group.
- Information for consumers - Important details about contracts, cancellations and refunds.
Births, Deaths and Marriages
- BDM information and forms are on SA.GOV
- Requests for certificates and other applications must now be made online or by post.
- If you wish to collect a certificate, are unable to download a form or if you have a question about our services please call 131 882 between 9am and 5pm Monday to Friday.
Rental and real estate advice
To ensure the safety of the community and our staff please:
- use Residential Bonds Online.
- post applications/forms to: GPO Box 965, Adelaide SA 5001
- scan and email signed documents to seniorbondsteam [at] sa.gov.au
- Rental advice due to COVID-19 - A range of answers to common situations arising from the COVID-19 pandemic.
- Information for international students - This information is for students who are unable to travel to South Australia and need to cancel their rental accommodation or change the date of moving in.
- Real estate auctions and open house inspections are prohibited from 11.59pm 25 March 2020 - however, private appointments for inspection can still be made.
Liquor and gambling
- Changes to barring services - While pubs, clubs, TAB outlets and casinos are closed, you can still bar yourself from accessing online betting platforms and purchasing lottery tickets.
- All wineries, cellar doors and restaurants located at wineries in SA must close. You can't offer wine or food tastings or takeaway food to the public.
- Liquor licence holders and COVID-19 - Important information about initiatives that may impact and support licensees.
- Updates to short-term liquor licences - The Government has agreed to provide free short-term licences to licensees operating a small bar, cafe, restaurant or community club to allow for the sale of takeaway liquor.
- Restrictions on indoor gatherings - As of midday 23 March, a number of restrictions apply to indoor gatherings.
- Trading Round cancelled for 23 March - Details about the cancellation of the scheduled trading round.
Information about applying for, updating or renewing your liquor licence or any other queries continues to be available at www.sa.gov.au/liquor and will be updated regularly
Licence holders who have been asked to provide a new photograph on renewal will now have additional time to comply. CBS will defer this requirement until the following renewal.
Instructions for providing digital photographs for new licence applications will be available soon.
To lodge hard copy documents, scan and email them to occupational [at] sa.gov.au
- Licensed builders and tradespeople can continue to trade but should be mindful of SA Health advice to business and industry.
- Building contracts - Information about protections in place for those currently building a home
- Information for Associations - How restrictions on gatherings may impact Annual General Meetings.