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25 July 2019
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Are you paying extra for bills you receive in the mail? Service providers may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge.

The easiest way is to switch to online billing and receive your bills by email or via the company’s app or website.

But some companies also have exemptions from the paper billing fees and some companies will not charge the fee if customers:

  • are seniors
  • are registered for a concession
  • receive income support
  • are on a hardship program
  • don’t have internet access.

Contact each of your providers and ask if you’re eligible for an exemption from paper bill fees, and how to apply. If you have friends or family who may be eligible for an exemption, let them know about this too.

There may be an added incentive for businesses to exempt you. The Australian Government has asked businesses to increase their uptake of fee exemptions by late 2019 or face a possible ban on paper billing fees.

If you have checked with a provider that you are eligible for an exemption, but are having trouble getting your exemption processed, please contact Consumer and Business Services for help.

For more information about paper billing visit www.consumerlaw.gov.au/paperbilling - information is available in English, Italian, Greek and Chinese.


We welcome your support to raise the level of awareness of how to avoid paper billing fees.

The below campaign resources are available for download. If you use social media, your support in sharing and liking our planned social media content will be appreciated. Search for #paperbillfees on Twitter or Facebook or follow our Twitter account @SA_AGD.

Paper billing postcards

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