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27 April 2022
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With Mother’s Day just around the corner, we’ve put together some tips to help make buying that perfect gift easier.


1. Research

Whether buying online or instore do your research. Check prices at other stores, search the internet, look in catalogues, visit different stores, discuss your purchase with family and friends, and contact the store if you have any questions about the product or service you intend to buy.


2. Consider how you browse and the way you pay

If you’re buying a product or service online, make sure the website is secure. A secure website will always begin with https:// (with an 's' for secure), not http://, and display the image of a closed padlock.

Screenshot or save any documentation, receipts or confirmation emails. Carefully read the terms and conditions of your purchase and understand any cancellation or change fees before you click ‘pay now’.

Learn to protect yourself from online shopping scams and be alert to the warning signs.


3. Check how and when the packaged will be delivered

If ordering a gift online, plan ahead and check delivery timeframes before you buy. Cut off times might apply for peak periods.

Also consider how the package will be delivered. Many stores rely on separate delivery companies. Find out if you’ll receive delivery updates so you know when to expect the parcel to arrive and what will happen if you’re not home at the time. Will the parcel be left at your front door? Is that a safe option for your place? Or will a card be left so you can collect the package from the post office?


4. Understand when you can get a refund

You have the same consumer rights whether you are buying online or purchasing in store. The Australian Consumer Law protects you if things go wrong – e.g. if the product is faulty or they deliver the wrong one.

However, if you’re not quite sure if mum will like your gift, refunds aren’t always an automatic right. Businesses don’t have to give you a refund just because you change your mind, buy the wrong size or buy the wrong colour. Some businesses still offer refunds in these situations to provide good customer service, but it’s not a legal requirement. Always check the store’s returns policy before you buy.


5. Make your gift card count

If you’re thinking of giving mum a gift card check the terms and conditions. Most gift cards and vouchers come with a minimum three-year expiry period and the expiry date must be clearly displayed on the gift card or voucher. We also recommend using the gift card as soon as possible to avoid disappointment if the business changes hands or closes.

See more tips about buying gift cards and vouchers.