Buying tickets to a music concert, sporting match or other event?

It’s best to buy tickets from the official ticket seller, to make sure your tickets are legitimate. Many consumers have been left disappointed, turned away from an event, because their ticket was not the real deal.

Buying resold tickets may seem like a convenient option, but it also carries risks:

  • The tickets may not be genuine.
  • Tickets may be cancelled by the event organiser if they’re found to have been resold in contravention of the terms and conditions of the ticket.

When buying tickets, here are some things to look out for.

Check the seller

Be aware that typing the event into a search engine may not always reveal who the official ticket seller is, as ticket resellers often appear at the top of search results.

The simplest way to find out the official ticket seller for an event is to visit the website of the artist, performer, sporting team, touring company, event promoter or the venue where the event will be held. These websites usually provide a direct link to the official ticket seller.

You can also sign up to the mailing lists of your favourite artists, performer or teams. These emails generally provide direct event and purchasing information.

Read the T’s and C’s

Official ticket sellers often have terms and conditions against the resale of tickets. Any resold tickets may be cancelled by the official ticket seller or the event organiser.

If you are purchasing from a ticket reseller, check their T’s and C’s to see if they have any buyer protections in place.

Keep all information you have in relation to your transaction, in case of any later dispute.

Know the price and any additional fees

Check the final total price, including postage, handling or delivery fees – especially for digital or downloadable tickets. Make sure the price is in Australian dollars, or that you know the equivalent price in Australian dollars.

For more information

See the Safe Tix Guide developed by Live Performance Australia (LPA).

Real estate agency not guilty of alleged advertising breaches

An Adelaide Magistrate has found a suburban real estate agent not guilty of breaching the Land and Business (Sale and Conveyancing) Act.
The Commissioner for Consumer Affairs had alleged Cocks Auld Real Estate had marketed residential land in The Advertiser and local Messenger newspapers below the prescribed minmum advertising price by advertising the land for $550,000 when the vendor’s acceptable price for the sale of the land was $600,000.

Magistrate Paul Bennett found that the documentary evidence did not establish beyond reasonable doubt that the vendor had agreed to an amended selling price of $600,000 before the advertisements were placed. Mr Bennett ordered the Commissioner to pay the defendant’s costs.

Previous statement issued by CBS.


Industry warned of potential for criminal law breaches – statement

A real estate agent who allegedly contravened property rules has acknowledged the breach likely occurred. He has provided an assurance that he will not repeat his actions.

The assurance provided by M&G Property Group Pty Ltd trading as Elders Mawson Lakes and its director, Mr Domenico Mastrogiacomo for two contraventions are a timely warning to the real estate industry.

Read the full statement – Industry warned of potential for criminal law breaches (PDF 102KB)

Signed assurance

Top baby names 2017

Do you need inspiration for your baby’s name? Or are you just interested in the weird and wonderful names parents chose for their little bundles in 2017.

Rare names that sound more like holiday destinations or an exotic cocktail are towards the end of the list. And for most, the unusual spellings are deliberate!

The more popular choices are a little less traditional this year with Harper and Willow making the top 20 for girls, and Hunter and Harvey for the boys. We know it’s a tough decision naming your baby, so choose wisely, or as adults they may be using our services again to change their name!

Here are the full lists.
Boys names


Girls names

Property management reforms – CBS News

New laws for property managers will soon commence. The new laws will only apply to people employed as property managers, and not people who manage properties for themselves or a relative.


From 30 April 2018 certain compliance and enforcement provisions will commence under the Land Agents Act, providing Consumer and Business Services (CBS) with more power to take action against unprofessional behaviour – such as the misuse of trust account money and not providing ‘direct’ supervision to registered ‘trainees’ that are subject to training conditions.

By 28 September 2019 all employees of a registered land agent who manage residential or commercial properties must have completed specific property management training and be registered as a property manager with CBS. The lengthy transition period aims to provide property managers’ sufficient time to complete their training before registration becomes mandatory on 28 September 2019.

CBS will start receiving applications for property manager registrations from 1 February 2019.

Qualification requirements

Requisite training approved by the Commissioner for registration as a property manager:

  1. CPPDSM4007A – Identify legal and ethical requirements of property management to complete agency work
  2. CPPDSM4009B – Interpret legislation to complete agency work
  3. CPPDSM4010A – Lease property
  4. CPPDSM4011A – List property for lease *
  5. CPPDSM4013A – Market property for lease *
  6. CPPDSM4015B – Minimise agency and consumer risk
  7. CPPDSM4016A – Monitor and manage lease or tenancy agreement *
  8. CPPDSM4017A – Negotiate effectively in property transactions
  9. CPPDSM4020A – Present at tribunals *

Land agents will not be required to undertake any further training.

Sales representatives that wish to undertake property management will need to be additionally registered with a condition on their registration card. There are four additional units that sales representatives will need to complete (these are marked with an asterisk above) * 

Training providers can now start delivering training with certainty over the approved qualifications the Commissioner will accept. This provides property managers over 18 months to complete the necessary training.

Property managers will also be required to meet minimum probity requirements – however, police clearance certificates must be current at the time of application. You should wait to apply for a certificate until after you’ve completed your training and CBS starts accepting applications for registration in February 2019.


Next steps

Some provisions will commence in April 2018 – these primarily relate to increased compliance and enforcement to further empower the Commissioner and include:

  • trust account breaches, with new penalties up to $100,000 and /or 5 years imprisonment
  • increased penalties for unregistered sales representatives and failing to properly supervise ‘trainees’
  • ‘trainee’ registrations subject to conditions for training will be required to be under ‘direct’ supervision
  • extending the limitation of time for prosecutions to five years without the need for Ministerial approval.

CBS will also be seeking to limit the ‘trainee’ registration to 12 months. This is anticipated to commence from September 2019 and ‘trainees’ that have not completed the required training are encouraged to do so before then.

Registration requirements for the real estate industry will not change until 28 September 2019 – however, property managers must complete the necessary training, apply and be granted a registration before this date to continue work. 

CBS will start accepting applications for registration from February 2019. Property managers continuing to work unregistered after 28 September 2019 (and their employer, the registered land agent) may face penalties of up to $20,000.

Property managers are encouraged to plan ahead to ensure completion of the necessary training before mandatory registration. This means that CBS must assess and approve your registration by 28 September 2019 – lodging an application with CBS before this date will not allow you to continue work.

Sales representatives should consider if they need to be additionally registered as property managers and make arrangements to complete the four additional units, if necessary. Sales representatives that have completed a full Certificate IV (above the minimum 17 units required for registration) may have already completed some of the additional units required.

Land agents should plan ahead and support their employees to undertake training over the next 12-18 months to ensure they and their business are compliant with the new requirements before mandatory registration.

CBS will continue to engage regularly with the real estate sector as we move towards mandatory registration on 28 September 2019.



Land Agents (Registration of Property Managers and Other Matters) Amendment Act 2017

Land Agents (Registration of Property Managers) Variation Regulations 2018

Land Agents (Registration of Property Managers and Other Matters) Amendment Act (Commencement) Proclamation 2018


Previous updates on property manager reforms

September 2017 update (PDF 90KB)

February 2017 update (PDF 109KB)


Media releases

New laws for property managers set to start

Dodgy residential property managers on notice

Clock ticking on dodgy property managers



Real estate agents on notice over sale price misrepresentation – statement

Consumer and Business Services (CBS) has reminded real estate agents of their obligation to accurately represent the likely sale price of properties in advertising and to potential buyers.

It follows a South Australian real estate agent giving an assurance to the Commissioner for Consumer Affairs that he will not misrepresent sale prices, after advertising two properties for sale at an amount lower than the vendor’s acceptable selling price.

Read the full statement – Real estate agents on notice over sale price misrepresentation (46KB PDF)

Signed assurance

New labour hire laws to commence 1 March 2018 – CBS news

The Labour Hire Licensing Act 2017 will commence on 1 March 2018.

Anyone who operates as a labour hire provider in South Australia must be licensed. It will also be unlawful for employers to use the services of an unlicensed operator.

A transitional period will be provided to allow industry time to be fully compliant. This means that all labour hire providers must be licensed by 1 September 2018.

Applications must be lodged by 1 August, to allow sufficient time to process applications and ensure that providers are compliant from 1 September.

A new online application form will be available and can be lodged from 1 March 2018. Labour hire providers will be taken to be licensed from the date the licence is granted.

See additional information for labour hire providers including:

  • who must be licensed
  • responsible persons
  • licence criteria
  • fees
  • objections to licence applications.

If you have any queries about labour hire licensing please telephone CBS on 8204 8512.

Reform to SA liquor laws – CBS news

A number of licensing changes commenced on 18 December 2017.

Licence-holders can continue to operate under the new laws without needing an updated licence.

Future consultation

Further targeted consultation will occur in 2018, focusing on the new fee structure and aspects of the licensing regime, including:

  • new classes of licence, in particular details of the short term licence class
  • the seizure of evidence of age documents
  • disciplinary action before the Liquor and Gambling Commissioner for certain matters
  • minors on licensed premises.

The changes below commenced on 18 December 2017

Supply to minors

There are now stronger penalties for people who illegally supply alcohol to anyone under 18. Big parties and events will be targeted, where large groups of teenagers are supplied with alcohol.

Licensed businesses are still prohibited from supplying alcohol to people under 18 years old.

Trading hours

Hotel, club and special circumstances licences

Holders of hotel, club and special circumstances licences have more flexibility in trading hours on Sundays without needing extended trading authorisation:

  • hotel licence: consumption on premises 8am – 12 midnight and consumption off premises 8am – 9pm
  • club licence: consumption on premises 8am – 12 midnight
  • special circumstances licence: consumption on or off premises 8am -12 midnight.

Trading hours for Monday to Saturday remain the same.

Trading extensions occurred automatically on 18 December and apply to all existing liquor licences.

Licensed premises must still follow the conditions of their development approval, and any conditions or approvals made under other legislation.

No changes to gaming 

Changes to trading hours do not impact obligations under gaming licences.

Entertainment consent

Licensed venues no longer need consent from Consumer and Business Services to host a range of entertainment, including music and comedy.

Consent is still required for prescribed entertainment such as boxing, martial arts and sexually explicit entertainment.

Licence-holders can disregard conditions of their liquor licence, including conditions that:

  • restrict the number of live music performers
  • limit the locations where entertainment can occur, including the placement of loudspeakers (eg balconies and outdoor areas)
  • limit the times when live musicians and DJs can perform
  • limit the types of music that musicians and DJs can perform
  • disallow nightclubs, discos and rock band venues (and related advertising)
  • refer to karaoke
  • place a decibel limit on noise.

Conditions that were set before 18 December 2017 due to a noise complaint no longer apply.

Conditions and approvals imposed on licensed premises by other Acts, such as approvals under the Development Act 1993, will not be affected by the changes and will continue to apply.

In addition, licence holders must continue to obey the Codes of Practice, such as the Late Night Trading Code of Practice and the General Code of Practice. This includes taking reasonable steps to prevent undue noise and disturbance to people who live and work in the area, and taking steps to ensure public order and safety.

Temporary approval of responsible persons

Temporary approval of a responsible person is now available for up to 6 months, while the employee undertakes the responsible person vetting process.

This allows employees to start work faster, without businesses needing to wait for approval.

Applications to become a responsible person remain the same, with temporary approval being granted once the relevant forms have been lodged.

Individuals can now also apply to become a responsible person, while previously applications could only be made by the licensee employing the person.

The Liquor and Gambling Commissioner can revoke approval of a responsible person at any time.

Licence-holders can search whether a responsible person is approved, temporarily approved or revoked on the CBS website.

Exemptions for low-risk businesses

Low-risk businesses no longer require a liquor licence to give their clients a drink.

Exempt businesses can sell or supply liquor without a licence in certain circumstances, including:

  • hairdressers and barbers
  • cruise ships
  • retirement villages
  • businesses selling gifts
  • jewellers
  • patient care accommodation.

The current licence exemption for bed and breakfast style accommodation has also been extended. For example, bed and breakfasts with a capacity of up to 16 guests can now supply alcohol without a licence under certain conditions, while previously this was limited to 8 guests.

Other measures

A number of other measures also came into effect on 18 December:

  • abolishing the requirement for some licensed businesses to provide meals at the request of a member of the public or a lodger
  • removal of designated dining areas, reception areas and sampling areas
  • removal of most notification and advertising requirements that currently apply to licence applications
  • administrative changes to simplify the appointment of inspectors, clarify definitions and allow the Liquor and Gambling Commissioner to publish determinations and exclude information where appropriate.

Forms 5 & 6 – details to include in a sales contract (Second-hand Vehicle Dealers)

Changes were recently made to second-hand vehicle dealers legislation requiring additional details to be included in form 5 and form 6.

There is a transitional period to allow dealers time to understand their obligations under the amendments and to comply with the new form requirements.

The transitional period has been extended to 1 March 2018. After that date, forms 5 and 6 used by dealers must comply.

New requirements

Changes to the Second-Hand Vehicle Dealers Regulations 2010 were made through the Second-hand Vehicle Dealers (Simplify No 2) Variation Regulations 2017.

Additional details that must be included in Forms 5 and 6 are:

• dealer handling fee
• ownership and odometer declaration
• signatures of the parties to the contract.