Be on the lookout for unscrupulous shonks – media release

South Australia’s consumer watchdog has urged consumers to take extra care, with shonky tradies ripping off in excess of $230,000 from consumers in the past seven months.

Commissioner for Consumer Affairs Dini Soulio said Consumer and Business Services continued to receive calls from people who have paid what appear to be a group of itinerant tradies for work that’s either been performed to a very poor standard or not even started.

Read more – Be on the lookout for unscrupulous shonks


Former travel agents fined $15K – media release

The Supreme Court has ordered that pecuniary penalties of $150,000 be paid by the operators of a former Adelaide-based travel agent for breaches of the Australian Consumer Law which included leaving clients in the lurch at the check in gate in foreign countries.

Consumer and Business Services began legal action against the former operators of Olympia Express Tourist and Travel, Vasilios Koutropoulos and Mary Boufkas, in December 2015, alleging that they engaged in conduct that was misleading and deceptive, made false and misleading representations, and wrongly accepted payment from consumers in connection with the supply of international airline services and other travel products.

Read more – former travel agents fined $15,000 (AGD website)

Call for compensation – 17 July 2018


Real estate agent sanctioned for misconduct – media release

The District Court has ordered a multitude of sanctions against a South Australian real estate agent for professional misconduct.

The Commissioner for Consumer Affairs alleged that Robert Stephens acted improperly as a sales representative while working at the Clare office of Elders Real Estate by selling a property at Snowtown to a company whose sole director was one of his co-workers and by brokering the sale of a Clare property to another colleague.

Read more – Real estate agent sanctioned for misconduct (PDF 89KB)


Consumers warned to beware of threat based scams – media release

South Australians are being urged to look out for scammers who use threats to scare people into giving them money or personal information, as part of Scams Awareness Week from 21 to 25 May 2018.

Dini Soulio, Commissioner for Consumer Affairs, today said that South Australians lost more than $3.6 million to scams in 2017, including almost $26,000 to scams that scared victims into parting with their money, such as threatening someone’s life.

Read more – Consumers warned to beware of threat-based scams (PDF 107KB)


Unsafe ethanol burner voluntary recall

Action by South Australia’s consumer watchdog has prompted a Darlington business to issue a voluntary recall notice for unsafe ethanol burners being sold in breach of national safety standards.

Commissioner for Consumer Affairs Dini Soulio said officers from Consumer and Business Services seized nearly 20 unsafe ethanol burners from Gardenia Home Garden Décor in Darlington.

Media release – Unsafe ethanol burner voluntary recall (PDF 91KB)