Consumer advice

Consumer Advice offers information to help you understand your consumer rights. It explains the practical aspects of Australian Consumer Law. Use this information to make sure you are treated fairly and to help you negotiate with a business if there is a problem.

Booking travel

Dealing with a debt collector


More information

The Right Door – online tool to help you find the right government department to contact about your consumer rights.
ShopSmart app – helps you make good consumer decisions via your mobile phone.
Australian Consumer Law
Savvy Seniors – a guide to consumer rights for seniors

Free Australian Consumer Law guides

Consumer guarantees (PDF 149KB)
Product Safety (PDF 162KB)
Sales practices (PDF 154KB)
Avoiding unfair business practices (PDF 148KB)
Door-to-door sales (PDF 167KB)