Publications for consumer advice

Consumer publications can be accessed using the PDF links below. Those marked with an asterisk (*) below can also be ordered as printed copies, see the full list here.

phone: 131 882
electronic form: Order printed copies

Shopping rights

Buying specific products or services

Buying or selling a home

Credit, loans and debt

You can view publications about credit, loans and debt on the Australian Securities and Investments Commission (ASIC) website

Product Safety

You can view publications about product safety on the Product Safety Australia website

Sample letters of complaint

For Indigenous consumers

More information

The Right Door – online tool to help you find the right government department to contact about your consumer rights.
ShopSmart app – helps you make good consumer decisions via your mobile phone.
Australian Consumer Law

Free Australian Consumer Law guides

Consumer guarantees (PDF 149KB)
Product Safety (PDF 162KB)
Sales practices (PDF 154KB)
Avoiding unfair business practices (PDF 148KB)
Door-to-door sales (PDF 167KB)