Consistent ‘welfare’ barring arrangements apply across all gambling sectors in South Australia, including hotels, clubs and the Adelaide Casino. Barring arrangements are administered under the Independent Gambling Authority Act 1995 with the Independent Gambling Authority (IGA) as the central gambling barring agency (this excludes barrings initiated under the Liquor Licensing Act 1997).

Licensees advise the IGA of the details of a barring or request for barring from a gaming area by using the online notification system (BOEN). Only persons who have been notified as gaming managers or gaming employees will be able to access BOEN.

Who can bar?

Barring orders may be made by a licensee (or an employee if the licensee has delegated the power in writing to the employee) or the IGA in relation to a person –

  • at the request of that person (voluntary); or
  • being satisfied that a barring order is appropriate due to a reasonable apprehension that the person may suffer harm, or may cause serious harm to family members, because of problem gambling (in-voluntary).

Barring orders

Barring orders made by a licensee –

  • must be made in writing
  • may only relate to the premises of that licensee and may include parts of the premises where gambling activities are not undertaken (provided that the order also relates to parts of the premises where gambling activities are or may be undertaken)
  • can only be for a period of three months, during which time (usually two weeks) the IGA will review the barring order and if necessary, off the relevant parties the opportunity to discuss whether a barring order covering a longer period, more venues, or ore types of gambling would be appropriate, or if the decision should be reversed; and
  • must be served on the person personally or posted to the persons last known address or transmitted to the persons last known fax number or email address.

If a request to be barred is refused by a licensee, the IGA must be notified of the decision by the licensee within seven days of the decision being made. If a person has requested to be bared and no decision on that request is made within 14 days, it will be taken that the request has been refused and the barring did not take effect.

Barring orders made by the IGA can be for a period of no more than three years.

How is a barring order revoked?

A barring order can only be revoked by the IGA.

Licensee obligations

Licensees must ensure that every request for self-barring is facilitated while the person is on the premises or on the phone, and must provide a translation service if requested.

A person who requests a self-barring must also be provided with a  referral to, or liaison with, a counselling service.

Licensees must ensure that any person who has been barred (either by the licensee, or by the Independent Gambling Authority) has their name removed from any player loyalty mailing list maintained by the licensee.

What happens if a barred person enters the gaming area?

A licensee, gaming manger or gaming employee who allows a barred person to contravene a barring order is guilty of an offence. The maximum penalty is $10 000.

A barred person who contravenes a barring order is also guilty of an offence. The maximum penalty which may apply is $2 500.

A licensee, responsible person, gaming manager, gaming employee or an approved crowd controller may request a barred person to leave the area subject to exclusion.

An authorised person may prevent a barred person from entering the premises, or remove the person from the premises, using such force as is reasonable necessary for the purpose.

Further information on the voluntary barring process

  • IGA website
  • contact the IGA at
    Independent Gambling Authority
    Level 4, 45 Grenfell Street
    Adelaide SA 5000
    Ph: (08) 8226 7233