Gaming managers and employees

Gaming managers and gaming employees do not require formal approval from the Commissioner to work at a gaming machine venue.

Instead, licensees (or a person nominated by the licensee as a venue administrator) are required to ‘notify’ the Commissioner of the appointment of new gaming managers and gaming employees using an online notification system, prior to them commencing in those roles. Gaming managers and gaming employees must also undertake the required training.

If a person is employed as a gaming manager or gaming employee at more than one venue, the licensee of each venue is required to notify the Commissioner separately.

Licensees, directors, shareholders or committee members who carry out the prescribed duties of a gaming manager or gaming employee must also be notified as a gaming manager or gaming employee and undertake the required training.

While the online notification system eliminates the need for the Commissioner to conduct a formal approval process, including background checks by the South Australia Police, integrity risk checks are still in place. The Commissioner and SA Police have access to the notification system and review all notifications.

The Commissioner also has the power to prohibit a person from carrying out the duties of a gaming manager or gaming employee, either permanently or for a specified period.

If a licensee allows a person to carry out the prescribed duties of a gaming manager or gaming employee without first notifying the Commissioner, both the person and licensee are guilty of an offence.


Only persons notified as a gaming manger and/or a gaming employee are allowed to perform prescribed duties in relation to gaming machines. These duties are:

  • paying out winnings;
  • opening a secure area of a gaming machine;
  • performing any tasks that require the opening of a secure area of a gaming machine;
  • the power to remove a person from a gaming area if that person has damaged or abused a machine, has or is about to commit an offence or is behaving in an offensive, abusive or disorderly manner using only such force as is reasonably necessary for that purpose; and
  • if a gaming machine operates in connection with a cashless gaming system-
    • provide assistance to a person using the cashless gaming system; or
    • assisting the user of the cashless gaming system to store and transfer value from a user’s account to a gaming machine; or
    • provide assistance to the person using the (associated) pre-commitment system.

A cashier who is simply dispensing coins is not required to be a gaming manger or gaming employee.

Gaming managers also have the following additional responsibility;

  • review the records of suspected problem gamblers on a regular basis; and document as part of the record that the review has in fact been undertaken and any steps taken to intervene in suspected problem gamblers’ gambling behaviour.

Gaming managers and gaming employees are prohibited from operating gaming machines at any venue where they are employed except as necessary for carrying out his or her duties.


A gaming manager must be on duty on the licensed premises at all times while gaming machine operations are being conducted. A gaming employee is not allowed to supervise.

This means that if the gaming manager is

  • The licensee as an individual
  • A director of a licensee company
  • A committee member (non-for-profit association)

The Commissioner must have been notified via the online notification system (BOEN) and they must undertake the required training if the person has not already done so.

Identification badges

All persons performing the duties of gaming managers and gaming employees must wear an identification badge at all times whilst on duty. Further, a licensee, must, while within a gaming area on the licensed premises that is open for business, also wear an identification badge.

Badges must be worn in a prominent position. While the Commissioner has not formally specified an exact position, it is generally accepted that breast pocket height is most appropriate.

Venue administrators can print badges for gaming managers and gaming employees directly from the online notification system (BOEN).

Gaming managers vs responsible person

A responsible person is someone approved under the Liquor Licensing Act 1997 to manage the liquor operations of the licensed premises. Unless that person has also been notified as a gaming manager or gaming employee through BOEN, they are not allowed to perform gaming duties or supervise the gaming operations of the business.

From 1 July 2014, if a person is notified as a gaming manager or gaming employee and –

  • is already approved as a “Responsible Person” under the Liquor Licensing Act 1997, the badge produced by BOEN system should include the identification number issued by CBS. (If the badge does not display Responsible Person and you believe it should, please contact the CBS Customer Service Centre);
  • is not approved as a “Responsible Person”, the person will be issued with an identification number by the BOEN system with the prefix “B”. The person will retain this system identification number unless the person is approved as a responsible person at a later date. CBS will update the online notification system with the CBS identification number allowing a venue administrator to then print another badge with the updated identification number.

Notifying of a cessation of employment

If a person ceases to hold the position of gaming manager or gaming employee or is no longer employed at the venue, the licensee (or venue administrator) must, within 14 days, notify CBS by updating the person’s record in the BOEN system.

The person is not allowed to play gaming machines at that venue for 28 days after ceasing as a gaming manager or gaming employee.


More information