Training requirements

Consistent minimum training requirements apply across hotels, clubs and the Adelaide casino.

The training requirements apply to:

  • Gaming employees;
  • gaming managers; and
  • licensees, directors, shareholders and committee members who carry out the prescribed duties of a gaming manager or gaming employee and have notified the Commissioners as such via the online notification system (BOEN).

Training is not a pre-requisite to being notified as a gaming manager or gaming employee. However, all new gaming managers and gaming employees must complete the required training within 3 months of commencing employment and are required to maintain their level of knowledge though repeat training every two years.

Recognition of training courses

Details of the content and outcomes of each of the new training courses have been prescribed by the Independent Gambling Authority (IGA) in the Gambling Regulation – Employee Prescription Notice 2013 which was sent to all licensees by the IGA on 14 March 2014. A copy of the notice can be downloaded from the IGA website.

Gambling training courses need to be ‘recognised’ by the IGA with training providers and the courses they intend to deliver need to meet the IGA’s criteria before such courses can be conducted.

The IGA has recognised new “Basic Training” and “Advanced Training” courses which are provided by several training organisations.

Gaming managers and gaming employees should no longer undertake previously accredited courses “Provide Responsible Gambling Services” and “Attend Gaming Machines” and the recognised “Advanced Problem Gaming Intervention Training (APGIT) as these courses no longer comply with the current responsible gambling code of practice.

Transitional arrangements for training requirements

The responsible gambling code of practice provides for transitional arrangements in relation to when gaming training needs to be undertaken by.

The IGA has issued a dispensation which amends the transitional arrangements for those people who were:

  1. gaming managers and gaming employees prior to 1 July 2014 and had undertaken the previous required training;
  2. gaming mangers and gaming employees prior to 1 July 2014 and had not undertaken any of the previously required training;
  3. gaming mangers and gaming employees after 1 July 2014 and had undertaken the previous required training int he period between 1 July 2014 and 23 March 2014.

The code requires that licensees must ensure that any gaming employees or gaming managers employed at the venue have received the initial required training by the following timeframes:

  • 60% by 30 September 2015;
  • 90% by 31 March 2016;
  • 100% by 30 June 2016 (excluding those who started after 31 March 2016)

The new timeframes for when gaming managers and gaming employees are required to complete and repeat training (depending on when they started and what training they may have previously undertaken) can be found here.

Who is responsible for ensuring that the training requirements are met?

The licensee of the venue is responsible for ensuring that staff meet the training requirements. Disciplinary action may be taken against the licensee in the event that the requirements are not met.

Who is responsible for payment of courses?

While the licensee is responsible for ensuring all staff meet the requirements, payment for the courses is a matter between the licensee and the individual person involved.

Does a person have to be notified before he or she can undertake the required training?

These courses are not a prerequisite to being notified as a gaming manager or gaming employee. Any person may undertake these courses prior to seeking employment.

Does a licensee, director, shareholder of a licensee company or committee member have to complete responsible gambling training?

Licensees, directors, shareholders or committee members who carry out the prescribed duties of a gaming manager or gaming employee must be notified as a gaming manager or gaming employee and undertake the required training.

Checking for compliance – inspections

Licensees are not required to send in copies of training certificates to CBS.

Licensees should use the online notification system (BOEN) to record that employees have completed the required training. Licensees should upload a copy of the training certificate to the BOEN system.

CBS Inspectors will check for course certificates as part of a routine inspection program by accessing employee and venue records on the BOEN system.

Who provides training courses?

Australian Hotels Association SA Branch (AHA|SA)
Phone: (08) 8232 4525

Club & Hospitality Training Services (Clubs SA partner)
Phone: (08) 8290 2200

Hospitality Industry Training Pty Ltd (HITsa)
Phone: (08) 8267 3000

The Jackpot Club (Basic training only)
Phone: (08) 8357 7488