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Consumer & Business Advice
Media releases
30 June 2014

End-of-financial-year sales have been targeted in the South Australia consumer watchdog’s latest sting.

“In the past week, 43 metropolitan and regional stores received a surprise visit from Consumer and Business Services (CBS) inspectors,” Acting Commissioner Dini Soulio said.

“This included many of the major suburban shopping centres and Rundle Mall.

“Inspectors detected seven stores with price scanning issues, where items would scan at a higher price than marked on the shelf ticket.

“Each of these stores have been issued a formal warning and all scanning issues were rectified the spot.  They will be visited again in the future to ensure ongoing compliance.

“While these matters involved small amounts, it all adds up.”

Mr Soulio warned last minute end-of-financial-year sale shoppers to be diligent in checking that they are paying the ticket sale price.

“End of financial year is a busy time for retailers with many South Australian shoppers out to find a bargain,” he said.

“Sale shoppers are urged not to make purchases with haste.

“Make sure that you are paying the ticket price for your item, and equally as important, you understand your refund and exchange rights.

“Regardless of whether an item is full price or on sale, under the law consumers are entitled to the repair, replacement or refund of an item if it is faulty or does perform as advertised.

“However, consumers are not necessarily entitled to a refund if they simply change their mind as this will depend on the policy of the retailer.

“Shoppers should make sure they are aware of the retailer’s ‘change of mind’ policy before making a significant purchase.

“If consumers are not sure of their rights they can contact CBS for advice by calling 131 882 or visit the website www.cbs.sa.gov.au.”