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Consumer & Business Advice
Media releases
10 November 2011

A dodgy kitchen installer has pleaded guilty to offences under the Fair Trading Act and been ordered to pay compensation in the Elizabeth Magistrates Court.

Paul Emmerich Duin, trading under the name of Kitchen Supplies, was convicted of eight counts of receiving money for goods never supplied and one count of deception.

An investigation by Consumer and Business Services (CBS) found Duin had taken deposits of between $2400 and $35,000 from a number of clients for the supply of kitchens. However those kitchens were never supplied.

Commissioner for Consumer Affairs, Paul White said it was an aggravating factor that Duin had sent bills for “mitigated losses” to several clients who tried to cancel their contracts.

“Duin’s actions caused a lot of anger, frustration and distress amongst his clients,” Mr White said.

“Fortunately most of Duin’s victims who paid by credit card were able to recover their deposits through ‘charge-back’ claims made to their financial institutions on the basis that the services were never provided.

“But some people who paid cash suffered a loss and CBS sought compensation orders on their behalf as part of the prosecution action,” Mr White said.

Magistrate Theodore Iuliano ordered Duin pay compensation totalling $18,300, courts fees and the Victims of Crime levy.

Duin was convicted of eight counts of failure to supply goods under the Fair Trading Act and one count of deception under the Criminal Law Consolidation Act and entered into a three year good behaviour bond.

“I encourage consumers to research prospective traders before entering a contract, which includes checking the trader’s licence card or the licensed contractors’ register on the CBS website,” Commissioner White said.

“Instances of dodgy or unlicensed building work, or work not delivered in reasonable time should be reported to CBS.”

To report concerns or a complaint, contact CBS on 13 1882 or visit http://www.cbs.sa.gov.au/.

For all media inquiries contact the 24-hour AGD Media Line 0422 007 069