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Consumer & Business Advice
CBS updates
29 September 2018

Consumer protection agencies from across Australia have joined forces to launch the National Indigenous Consumer Strategy (NICS) Action Plan 2017–2019.

The Action Plan outlines a set of national priorities and areas to improve outcomes for Indigenous consumers. Fairness is at the heart of the plan as Indigenous consumers, particularly those living in remote areas, continue to face challenges in asserting their consumer rights.

The priority areas for the next three years are:

Priority area


Key areas of focus


Trading practices


Door to door sales and telemarketing




Improving awareness




Rights and responsibilities in the private rental market


Consumer directed care


Consumers with disability and the National Disability Insurance Scheme (NDIS)


Motor vehicles


Consumer and dealer rights and obligations


Financial services


Credit contracts and consumer leases


NICS members, which consist of the Australian Competition and Consumer Commission (ACCC), Australian Securities and Investments Commission (ASIC), state/territory consumer affairs agencies and the Indigenous Consumer Action Network, will be driving the implementation of these priorities.

Read the full National Indigenous Consumer Strategy Action Plan 2017–2019.