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Consumer & Business Advice
Media releases
15 March 2015

Whether it’s shopping online, hiring the services of a tradesperson or buy a second hand car, consumers need to know their legal rights.

Speaking on World Consumer Rights Day, Ms Gago said it was a timely reminder to be vigilant.

“Whether you’re shopping, signing a gym membership, or using online product review websites, you should know your legal rights,” Ms Gago said.

“In South Australia, Consumer and Business Services (CBS) is working behind the scenes to ensure a fair marketplace.

“Last financial year, CBS received 3296 written complaints from consumers that required conciliation or assistance.

“On top of this figure, CBS received 39 526 phone calls from consumers seeking advice.

“CBS also finalised three prosecutions under the Australian Consumer Law, totalling $41,000 in fines, costs, compensation and penalties.

“Nationally, regulators brought 350 actions last financial year and more than $18.4 million in infringement notices, fines, costs awarded, compensation and penalties.”

CBS takes action when issues are identified that relate to false or misleading statements, unconscionable conduct such as high-pressure sales tactics, unfair contract terms or selling unsafe products, involving companies or industry sectors.

More information about the work of Australian Consumer Law regulators - including information on court actions, compliance and education activities - is available here: http://consumerlaw.gov.au/aclreport1314