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Consumer & Business Advice
Media releases
12 March 2014

Australian consumer protection agencies have today launched an illustrated publication to assist Indigenous Australians to be confident consumers.

The new Be Smart- Buy Smart booklet provides helpful tips and information for Indigenous consumers about their shopping rights and responsibilities under Australian Consumer Law.

Commissioner for Consumer Affairs, Paul White, says Indigenous Australians living in remote areas are often targeted by dodgy traders and scammers. The Be Smart- Buy Smart booklet offers advice and assistance to help prevent unfair treatment when shopping.

“We want to help Indigenous Australians understand their legal rights and obligations and protect them against unfair trading practices,” the Commissioner said.

“Consumer protection agencies across Australia are taking a proactive step to engage with Indigenous consumers and to improve the behaviour of traders in the marketplace.

“The booklet provides information through simple messages and illustrations, complimenting other services offered individually by Consumer and Business Services and other consumer protection agencies.

“We hope that by following the booklet’s advice Indigenous Australians will get a fair-go when shopping, saving them time, money and trouble,” Mr White said.

The booklet covers topics such as shopping rights, credit and book up, refunds, guarantees and warranties, lay-by, contracts, scams, resolving issues and lodging a complaint.

The project is a joint consumer awareness initiative by all State and Territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.

The Be Smart-Buy Smart booklet is available for viewing on the CBS website at www.cbs.sa.gov.au or free copies can be obtained by calling 131 882.