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Consumer & Business Advice
2 December 2016

Consumer protection agencies have today launched a campaign to educate and empower consumers with a disability when they buy goods and services under the new National Disability Insurance Scheme (NDIS).

Ahead of International Day of People with Disability on 3 December, Australian Consumer Law (ACL) regulators have launched new videos complementing the existing series of guides and fact sheets, to inform consumers with disability about their rights under the ACL.

The resources have been developed in consultation with disability support organisations, the National Disability Insurance Agency, disability advocates and disability complaint bodies.

They will also assist community organisations, carers and support networks to understand the consumer law and where to go for help.

ACL regulators have also released a guide for businesses that supply goods and service to consumers with disability to ensure they are aware of their legal obligations.

“The roll out of the NDIS is bringing about significant changes in the disability sector,” said Acting Commissioner for Consumer Affairs, George Kamencak.

“This is why it’s so important for consumers to do their research, understand their rights and use them if things go wrong.

“Like any business that supplies goods or services to consumers, businesses supplying goods and services under the NDIS must comply with the consumer law.

“The new guides and videos will assist consumers with a disability to understand their key consumer rights, and provide tips about making purchasing decisions.”

These educational resources are available at no cost from www.accc.gov.au/disabilityresources or in hard copy from SA’s Consumer and Business Services.

The videos, and transcripts, are also available from www.accc.gov.au/disabilityresources.