Go to top of page
Consumer & Business Advice
Media releases
31 August 2013

Consumer and Business Services (CBS) has cracked down on retailers selling goods for men in the lead up to Father’s Day.

Commissioner for Consumer Affairs, Paul White, said his officers have been visiting retailers across South Australia this week to protect the rights of consumers buying presents for their fathers.

“Our officers carried out inspections at 35 retail stores in the CBD, metropolitan area and Port Augusta,” the Commissioner said.

“This included numerous hardware, tackle/outdoor, automotive supplies, electronics, gift shops and men's wear retailers.

“Of the retailers inspected, nine had either incorrect refund and/or lay-by information and conditions displayed in some form.

“CBS inspectors have removed all incorrect signage and the retailers were provided with new refund signs and information about required sales practices.”

“Many children will be on the hunt this weekend for last minute gift purchases for their dads,” Mr White said.

“Purchases, especially those of significant expense, should not be made in too much haste. It is important that consumers are aware of their rights regarding returns and exchange when purchasing goods.

“Under the Australian Consumer Law consumers have a right to remedy or repair if an item is faulty, unsafe, different from a sample or description, or doesn’t perform as advertised.

“However, consumers are not entitled to a refund or replacement if they simply change their mind about a product.”

“Consumers should ask about the store’s change of mind policy before they buy, return goods as soon as a problem or defect is found, and keep the receipt as proof of purchase.”

Consumers who can’t resolve a problem with their retailer should contact CBS on 131 882 or visit www.cbs.sa.gov.au