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Consumer & Business Advice
Media releases
27 April 2020

Mother's Day this year is shaping up to be very different for most families with visiting limitations and no opportunities to head out for brunch - but you can still let mum know you are thinking about her. 

Many businesses are trading online as a result of COVID-19 so consumers have a huge choice when it comes to choosing a gift for mum. 

But while online shopping is a convenient and easy way to buy her something special, Commissioner for Consumer Affairs Dini Soulio says consumers should be aware of some potential pitfalls. 

"Dodgy websites, late deliveries and a questionable quality of products are just a few things you don't want to have to deal with when shopping for a gift this Mother's Day," Mr Soulio said. 

"Consumers have the same rights and protections under the Australian Consumer Law, whether they are buying online or in-store.

"Make sure you always read the terms and conditions and check delivery times - remember if it sounds too good to be true, it probably is." 

Mr Soulio also warned against the increased risk of scammers in the current climate. 

"Keep an eye out for prices that are ridiculously low, or goods advertised with amazing benefits or features that aren't reflected in the price of the product," he said.

"Scammers can also use the anonymous nature of the internet to rip-off unsuspecting shoppers - buying through the website of a local trader you know reduces this risk.

"Even if you can't visit their physical store you'll know who you're dealing with and be helping to support a local small business - which is hugely important right now.

"South Australian consumers should also make sure to check the website is secure before making any payments - look for the 'HTTPS' or a padlock icon in the address bar.

"Do your research, check prices on the websites of other stores, read reviews of products and retailers from trusted sources, and ask friends and family."

For more information about your consumer rights and online shopping safety, visit sa.gov.au.