Consumer and Business Services is making changes to the Residential Bonds Online (RBO) system to increase digital services and improve the look and feel of email communications.
• notice of claim letters to be sent by email where an email address is available
• a significantly improved and reformatted silent tenant claim form, making it much easier for agents/landlords to use
• rewritten and formatted email correspondence to improve readability
• increased notification to tenants/agents
The improvements are now live as CBS continue to improve residential bonds communications.