Go to top of page
Resource Centre
Find a wide range of brochures, statistics, public warnings, reports, research and more available for download.
All Resources
Business advice
Publications
This guide provides information on the ACL for the motor vehicle sales and repair industries – including motorcycles.
It covers issues about which industry bodies have requested more detailed guidance and which consumers have frequently reported to national, state and territory consumer protection agencies.
Business advice
Publications
This guide provides information on the ACL for car rental businesses.
Business advice
Publications
The sales practices guide covers, unsolicited supplies, unsolicited consumer agreements, pyramid schemes, multiple pricing, lay-by agreements, referral selling, harassment and coercion.
Business advice
Publications
This guide covers misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and country of origin representations.
Business advice
Publications
A guide to assist businesses, legal practitioners and consumer advocates understand the laws by explaining the unfair contract terms laws as simply as possible.
Business advice
Publications
The guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.
CBS
Assurances and undertakings
Miroljub Milutinovic and Snezana Milutinovic acknowledge the assurance as they performed building work without a policy of insurance.
Download (131.43 KB)
- Download (82.57 KB)
Liquor
Factsheets
From November 2019 this licence lets accommodation providers such as motels sell liquor for consumption on and, in some circumstances, off the premises.
- Download (62.28 KB)
Liquor
Factsheets
From November 2019 this licence lets clubs sell liquor for consumption on and, in some circumstances, off the premises.
- Download (73.84 KB)
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor for consumption on and off the premises.
- Download (63.89 KB)
Liquor
Factsheets
This licence allows licensees to sell liquor for consumption on the licensed premises.
- Download (61.52 KB)
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor for consumption on the premises.
- Download (65.16 KB)
Liquor
Factsheets
From November 2019 this licence lets businesses sell liquor for takeaway and through direct sales transactions.
- Download (62.34 KB)
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor, by wholesale, retail and direct sales for consumption off and sometimes on the premises.
- Download (65.42 KB)