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Find a wide range of brochures, booklets, media releases, public warnings and more available for download.

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Compliance and Enforcement guide

Consumer advice

Publications

How regulators enforce the Australian Consumer Law

Attachment	Size
compliance_enforcement_guide.pdf	1.69 MB

Compliance and Enforcement Policy 2018-2020

CBS

Publications

This document sets out the framework adopted by the Commissioner, supported by Consumer and Business Services (CBS), to achieve compliance with the law.

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compliance-enforcement-policy-2018-2020.pdf	79.42 KB

The Savvy Consumer

Consumer advice

Publications

A guide to your rights when buying goods or services.

Attachment	Size
thesavvyconsumer_2018.pdf	5.66 MB

It's about the house

Publications

Advice from Consumer and Business Services about buying or selling a home

Attachment	Size
its-about-the-house-publication.pdf	8.86 MB

Do not knock sticker

Consumer advice

Posters

Sticker to be placed on your front door to stop door-to-door salespeople

Avoiding unfair business practices

Consumer advice

Brochures

A guide for consumers

Attachment	Size
avoiding-unfair-business-practices-guide.pdf	313.05 KB

Hairdressing campaign posters

Consumer advice

Posters

Ask to see your hairdresser's qualifications

Attachment	Size
hairdressing-posters-campaign.pdf	2.26 MB

Disruptions to travel and holiday plans during a crisis

Consumer advice

Factsheets

If you are facing disruption or cancellation of your travel plans and it is not your fault, you have a range of options.

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crisis-factsheet-distruptions-to-travel.pdf	99.18 KB

Repairs and rebuilding in a crisis

Consumer advice

Factsheets

Information for homeowners during a crisis

Attachment	Size
crisis-factsheet-repairs-and-rebuilding.pdf	56.76 KB

Price rip-offs in a crisis

Consumer advice

Factsheets

Catastrophic events affect the economy and you may notice increases in the price of basic goods during or after a crisis.

Attachment	Size
crisis-factsheet-price-rip-offs.pdf	86.86 KB

Fundraising scams in a crisis

Consumer advice

Factsheets

When donating money to help people affected by a crisis, make sure you are dealing with a legitimate fundraiser.

Attachment	Size
crisis-factsheet-fundraising-scams.pdf	139.64 KB

How consumer agencies can help in a crisis

Consumer advice

Factsheets

Consumer and Business Services (CBS) can help you with a wide range of issues you may face because of a crisis.

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crisis-factsheet-how-consumer-agencies-can-help.pdf	95.77 KB

Buying a used car checklist

Consumer advice

Publications

Helpful checklist before you buy a used car.

Attachment	Size
buying-a-used-car-checklist.pdf	569.26 KB

Talk about shopping

Consumer advice

Publications

A publication to help you understand your rights as a consumer

Attachment	Size
talk-about-shopping-publication-apy-lands.pdf	1.83 MB

Be smart buy smart

Consumer advice

Publications

A publication to help you understand your rights as a consumer

Attachment	Size
be-smart-buy-smart-publications.pdf	1.62 MB

Looking to order CBS publications?

Resource Centre

All Resources

Compliance and Enforcement guide

Compliance and Enforcement Policy 2018-2020

The Savvy Consumer

It's about the house

Do not knock sticker

Avoiding unfair business practices

Hairdressing campaign posters

Disruptions to travel and holiday plans during a crisis

Repairs and rebuilding in a crisis

Price rip-offs in a crisis

Fundraising scams in a crisis

How consumer agencies can help in a crisis

Buying a used car checklist

Talk about shopping

Be smart buy smart

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