Go to top of page
Resource Centre
Find a wide range of brochures, statistics, public warnings, reports, research and more available for download.
All Resources
Consumer advice
Publications
The best way to protect yourself is through awareness and education.
The Little Black Book of Scams is recognised internationally as an important tool for consumers and small businesses to learn about scams including the most common scams to watch out for, the different ways scammers can contact you, the tools scammers use to trick you, the warning signs, how to protect yourself, and where you can find help.
Gambling
Statistics
Gaming statewide statistics Q1-3 2018-2019
Download (88.56 KB)
Gambling
Statistics
Gaming manufacturers market report Q1-3 2018-19
- Download (80.12 KB)
Gambling
Statistics
Gaming machine licence statistics Q3 2018-19
- Download (95.79 KB)
Business advice
Publications
This guide provides information on the ACL for travel and accommodation businesses.
Business advice
Publications
This guide provides information on the ACL for businesses that provide personal services; for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning.
Business advice
Publications
This guide provides information on the ACL for electrical and whitegoods businesses.
Business advice
Publications
This guide provides information on the ACL for the motor vehicle sales and repair industries – including motorcycles.
It covers issues about which industry bodies have requested more detailed guidance and which consumers have frequently reported to national, state and territory consumer protection agencies.
Business advice
Publications
This guide provides information on the ACL for car rental businesses.
Business advice
Publications
The sales practices guide covers, unsolicited supplies, unsolicited consumer agreements, pyramid schemes, multiple pricing, lay-by agreements, referral selling, harassment and coercion.
Business advice
Publications
This guide covers misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and country of origin representations.
Business advice
Publications
A guide to assist businesses, legal practitioners and consumer advocates understand the laws by explaining the unfair contract terms laws as simply as possible.
Business advice
Publications
The guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.
CBS
Assurances and undertakings
Miroljub Milutinovic and Snezana Milutinovic acknowledge the assurance as they performed building work without a policy of insurance.
- Download (131.43 KB)
Liquor
Factsheets
From November 2019 this licence lets accommodation providers such as motels sell liquor for consumption on and, in some circumstances, off the premises.
- Download (62.28 KB)