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Resource Centre

Find a wide range of brochures, statistics, public warnings, reports, research and more available for download. 

All Resources

Rental cars - an industry guide to the Australian Consumer Law
Business advice
Publications
This guide provides information on the ACL for car rental businesses.
Sales practices - a guide for businesses and legal practitioners
Business advice
Publications
The sales practices guide covers, unsolicited supplies, unsolicited consumer agreements, pyramid schemes, multiple pricing, lay-by agreements, referral selling, harassment and coercion.
Avoiding unfair business practices - a guide for businesses & legal practitioners
Business advice
Publications
This guide covers misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and country of origin representations.
A guide to the unfair contract terms law
Business advice
Publications
A guide to assist businesses, legal practitioners and consumer advocates understand the laws by explaining the unfair contract terms laws as simply as possible.
Consumer guarantees - a guide for businesses and legal practitioners
Business advice
Publications
The guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.
Miroljub Milutinovic and Snezana Milutinovic - assurance
CBS
Assurances and undertakings
Miroljub Milutinovic and Snezana Milutinovic acknowledge the assurance as they performed building work without a policy of insurance.
Liquor Licensing Information
Liquor
Factsheets
Calculating annual liquor licensing fees.
Residential Licence Information
Liquor
Factsheets
From November 2019 this licence lets accommodation providers such as motels sell liquor for consumption on and, in some circumstances, off the premises.
Club Licence Information
Liquor
Factsheets
From November 2019 this licence lets clubs sell liquor for consumption on and, in some circumstances, off the premises.
General and Hotel Licence Information
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor for consumption on and off the premises.
Small Venue Licence Information
Liquor
Factsheets
This licence allows licensees to sell liquor for consumption on the licensed premises.
On Premises Licence Information
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor for consumption on the premises.
Packaged Liquor Sales Licence Information
Liquor
Factsheets
From November 2019 this licence lets businesses sell liquor for takeaway and through direct sales transactions.
Liquor Production and Sales Licence Information
Liquor
Factsheets
From November 2019 this licence lets licensees sell liquor, by wholesale, retail and direct sales for consumption off and sometimes on the premises.
Restaurant and Catering Licence Information
Liquor
Factsheets
From November 2019 businesses that provide meals, food or cooking classes and wish to sell or supply liquor for consumption on the premises—with or without a meal—must have a restaurant and catering licence.

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