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Resource Centre

Find a wide range of brochures, statistics, public warnings, reports, research and more available for download. 

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Consumers and unfair contract terms
Consumer advice
Publications
Each time you make a purchase, hire a tradesperson, book a holiday, join the gym, top up your phone account or download music, you are entering into a contract.
Refund rights
Business advice
Posters
A poster explaining refund rights to consumers for display.
Second Hand Vehicles Compensation Fund statement 2017-2018
SHVD
Annual reports
Second Hand Vehicles Compensation Fund financial statement for the year that ended 30 June 2018
Agents Indemnity Fund statement 2017-2018
Real estate
Annual reports
Agents Indemnity Fund financial statement for the year that ended 30 June 2018
Waiver of rights second-hand vehicle - sample form
SHVD
Forms
Schedule 6 - Document 1
Rescission of contract by Dealer - sample form
SHVD
Forms
Second-hand vehicle
Option to purchase vehicle subject to contract for sale - sample form
SHVD
Forms
Legal title to vehicle during cooling-off period - sample form
SHVD
Forms
Waiver of cooling-off rights - sample form
SHVD
Forms
Document 2
Details of condition of trade-in vehicle - sample form
SHVD
Forms
Section 18D(1)(b) Second-hand Vehicle Dealers Act 1995
Vehicle to be auctioned on behalf of person who is not a dealer - sample form
SHVD
Forms
Form 11 - Auction notice
Vehicle owned by auctioneer or to be auctioned on behalf of a dealer - sample form
SHVD
Forms
Form 7 - Auction notice
Dealer sale - sample form
SHVD
Forms
Form 16
Trade auction notice - sample form
SHVD
Forms
Form 15
Notice to purchaser - sample form
SHVD
Forms
Purchaser who bought a motorcycle at auction - form 14

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