Consumer and Business Services (CBS) investigates and enforces laws for consumers. Our investigations may focus on:
- unlicensed traders
- traders who are suspected of breaking the law or their licence conditions
- business tactics that take advantage of people who are vulnerable
- traders who take payments for goods and services but fail to do the work
CBS Compliance and Enforcement Policy 2022-23
Industry areas of focus
CBS is also focusing on compliance issues in the following industries:
- associations
- building
- casino, gaming and wagering
- liquor
- plumbing, gas fitting and electrical
- real estate and conveyancing
- second-hand vehicle dealers
- security and investigation agents
Investigation outcomes
CBS uses the following actions to enforce the law following their investigations:
- taking the matter to court
- issuing fines
- public assurances and undertakings
- public warnings
- written warnings
Australian Consumer Law guide
Compliance and enforcement: how regulators enforce the Australian Consumer Law