The savvy consumer booklet – CBS news

The savvy consumer publication - a guide to your rights when buying goods and servicesWe’re all consumers. Sometimes we make big purchases like a car or caravan, but then there are lots of smaller purchases we make like going to the movies or buying new pillows and towels.

A new edition of The Savvy Consumer booklet has been launched to provide helpful advice to all consumers.

Topics covered in the booklet are:

  • Smart shopping – including purchasing mobile phones, travel, cars
  • Door to door sales and telemarketing
  • Refund rights
  • Home repairs and renovations
  • Avoiding scams
  • Product safety
  • Fixing a problem.

Download the savvy consumer (PDF 1.72MB)

Order a free printed copy