Information for the security industry

Welcome to the Consumer and Business Services (CBS) occupational licensing system. Information relevant to the security industry has been collated on this welcome page to help you with any questions may have. The CBS licensing and registration team are available if you need further assistance.

Managing my licence

To maintain your licence you need to lodge an annual or periodic renewal and inform CBS of relevant changes and events. The links below are for the most common changes. Many applications can be completed online.

Change of address (PDF 91KB)

Security / investigation agent – eligibility, fees, renew and update

Change of directors (PDF 100KB)

Order a replacement card/certificate

Contact us: CBS licensing and registration via email or phone 8204 8512


Working in the security industry

Relevant forms and fact sheets helpful for workers in the security industry are available below.

Identification card requirements 

Register for electronic notifications 

Type of security agents (PDF 133KB)


General and business advice 

As a new licensee, you may be considering starting your own business. Understanding your rights and responsibilities as a business owner can potentially avoid disputes with your customers and suppliers.

Handling customer complaints

Your rights if your supplier uses unfair contract terms

Office of the Small Business Commissioner – advice and dispute resolution for business to business transactions

Warranties and consumer guarantees

Refunds to customers

Security register (PDF 163KB)

Operating under a business name

Running a business

Australian Consumer Law


Other resources

A range of information is available about your occupation and licensing in general. Some useful links are included below.

Find a licence holder (CBS licensing public register)

Australian Business Licence and Information Service (ABLIS)

Report an unlicensed security or investigation agent – email

Industry associations and RTO’s

CBS news and updates – subscribe and view CBS quarterly newsletter (CBS Connect) and other news