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As part of the gambling reform package being introduced into South Australia, any venues authorised to operate 30 or more gaming machines, if at least one machine can be operated using a banknote acceptor, must also have approved facial recognition technology installed in their gaming rooms. 

Facial recognition technology will support licenced venues meet their responsibilities of identifying barred patrons by alerting gaming venue staff when a barred patron is detected entering the gaming room. 

Only FRT systems that have been evaluated and approved by Consumer and Business Services will be allowed to operate in gaming venues for this purpose. 

Information for gaming machine licence holders

As a gaming machine licence holder, you can contact an approved FRT provider. Follow the steps below to engage them for your premises: 

  1. Contact the approved FRT providers below to discuss your venue's requirements and negotiate terms. 
  2. Pick a provider and enter into a formal agreement. 
  3. Complete the Confirmation of Engagement of an Approved FRT Provider by a Licensee form. This form includes details of your licensed premises, the FRT provider and the period of engagement (this will likely be from December 2020 onwards). 
  4. Submit the form to gamblingadministration [at] sa.gov.au

You will be responsible for providing CBS with copies of any updated agreements during the engagement period. 

Approved FRT systems

The following FRT systems have been approved to be used in gaming venues. 

Approved system Provider Contact Conditions
Concern and Guardian Torutek Limited

Mr Chris Yu

(08) 7200 7308

Concern and Guardian (Edge) Torutek Limited

Mr Chris Yu

(08) 7200 7308

Imagus Facial Recognition Vix Vizion Pty Ltd

Mr Farhad Ahmadian

0450 484 394

SAFR RealNetworks Australia Pty Ltd

Ms Kaitlyn Shin

0418 436 421

NX Witness Tekhne Logia Pty Ltd

Mr Steven Cousins

0455 517 426


Optimum Facial Recognition Solution Camvex (VIC) Pty Ltd

Mr Andrew Del Biondo

0418 315 742


Signage requirements

As a licence holder, you must display a sign if facial recognition technology is in operation in the gaming area. 

See Facial recognition technology signage requirements for more details. 

Information for FRT providers

FRT providers must apply to CBS for their product to be evaluated and approved by the Liquor and Gambling Commissioner. 

Apply for the approval of a Facial Recognition System / Provider

If you have difficulty completing the application, contact CBS on 131 882 or email gamblingadministration [at] sa.gov.au

Once FRT systems have been approved by CBS, details of these systems and their providers will be published here. 

Preparing a submission

Submissions must include:

  • the full name of the service provider, address for service and address of the principal place of business
  • contact details where technical enquiries can be directed
  • the ABN and registered address of the entity
  • a company extract explaining the corporate structure (including parent or holding companies, subsidiaries, other associated companies, directors and major shareholders)
  • the details of the system providers' technical expertise in FRT
  • a description of the product being submitted
  • the market where the product will be used (eg Casinos, clubs and hotels)
  • system architecture diagram and description of how the facial recognition system is intended to be operated within a business
  • detailed description of the technology used
  • details of where the solution is currently in operation.

If the product has previously undergone testing, you should also submit a report of any testing conducted, including:

  • the testing body's name
  • the person who conducted the testing
  • a description of what was tested
  • how it was tested (photos may be required)
  • the test results. 

As part of the assessment process, the Commissioner may also request a demonstration of the system. 

Minimum technical requirements

To be approved for use in gaming venues, a facial recognition system must be capable of identifying or verifying the physical features of a person's face using a digital image captured from a fixed video source. 

In general terms, the system must be able to:

  • communicate securely with the barring database held by CBS
  • use this data to compare with the images of persons entering a gaming area
  • send a notification to the gambling provider when a suspected barred person is identified. 

The system must also be able to prevent unauthorised access, use and disclosure of any data collected. 

Gambling Administration Guidelines

The following guidelines relate to facial recognition technology and provide comprehensive information for licensees and system providers.


For any queries relating to the FRT evaluation process or technical requirements, contact CBS on 131 882 or gamblingadministration [at] sa.gov.au