Compliance and Enforcement Priority Areas

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Each year CBS reviews key priority areas for its compliance and enforcement work.

This targets where regulatory action will have the greatest impact to prevent harm, improve compliance and strengthen confidence in the marketplace.

Our 2026-27 priorities focus on the following sectors and areas.

Despite these guiding our focus for industry and the community, CBS remains responsive to significant, emerging and intelligence-led risks.

Addressing unlawful conduct in the delivery of essential household goods and services (including plumbing, electrical or gas repairs), particularly in urgent circumstances.
Ensuring accurate and timely reporting of fuel prices by retailers.

Supporting compliance with new mandatory standards for products designed for young children including infant sleep products and inclined non-sleep products.
Monitoring and responding to product safety risks in online marketplaces through coordinated efforts with interstate and national consumer regulators.
Ensuring compliance with mandatory standards with a focus on toppling furniture and lithium ion, button or coin batteries, including products powered by them.

Ensuring builders take out Building Indemnity Insurance when required.
Targeting unlicensed builders or trades.
Addressing misleading conduct by real estate agents, including when advertising properties for sale or rent.
Addressing unlawful conduct involving the exploitation of tenants or residents of rooming houses and residential parks.
Ensuring solar panel and battery installers are appropriately licensed.

Ensuring Gambling Providers establish, maintain and follow appropriate processes to identify and interact with persons at risk of gambling harm.
Identifying and addressing unapproved betting contingencies.
Ensuring Authorised Betting Operator's (AIBO) Player Activity Statements are consistent with requirements.
Ensuring gambling providers are using systems to adequately review, record and communicate barrings and self-exclusions in alignment with requirements.

Ensuring the responsible sale and supply of tobacco and liquor products by licensees.
Ensuring suitability of prospective tobacco retail licensees.
Disrupting the unlawful sale of tobacco and e-cigarette products to at-risk and vulnerable populations.
Ensuring security personnel, licence applicants and licensees meet appropriate character and suitability requirements.