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27 September 2019
Image of woman online shopping

As part of the Australian Consumer Law review, changes have commenced to make pricing clearer when shopping online.

Since 26 October 2019, businesses now need to include all charges in the headline price of goods and services, including charges for pre-selected options.

Previously, a business may have advertised one price but once you start the buying process, they may have added extra charges or options. Consumers could have paid more than they expected if they did not get a chance to opt-out of the extras.

Businesses must now advertise the full price of their item. Consumers may then choose to deselect optional extras from their purchase.