Reforms under the Fair Trading Act 1987 have increased transparency and provided greater consumer protections for tickets re-sold via the secondary market.
Since 10 December 2018, it is an offence to sell a ticket to a sporting or entertainment event in South Australia (SA) that is subject to a re-sale restriction, for an amount that exceeds 110% of the original supply cost of the ticket.
An event no longer needs to be declared as a ‘major event’ in order for the ticket scalping protections to apply.
It is illegal for anyone to:
- re-sell tickets or advertise the re-sale of tickets at a price that is more than 110% of the original price.
- use ‘ticket bots’ or other software to purchase tickets to an event.
- host a ticket scalping advertisement.
Ticket re-selling is allowed, as long as the advertised price is capped at 110% of the original supply cost of the ticket and provided that certain information is disclosed in the advertisement.
Advice for consumers on buying tickets and information about the reforms is available on the SA.GOV website page Buying tickets for events.
For more information about the December 2018 legal changes please see the Fair Trading Act 1987.
To report ticket scalping to CBS for events held within South Australia phone 131 882.
