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Consumer & Business Advice
Media releases
28 August 2017

South Australia’s consumer watchdog has warned members of the public to be extremely cautious in buying tickets from online reseller Viagogo.

Commissioner for Consumer Affairs Dini Soulio said Consumer and Business Services had received 80 inquiries from South Australians who had paid the site for tickets to events including upcoming Bruno Mars and Adam Lambert concerts.

These have included allegations of overcharging when converting from Euros to Australian dollars, failing to disclose booking fees, failing to supply tickets and purporting to sell tickets that weren’t even available yet for upcoming events.

“Consumers need to bear in mind that they expose themselves to a great level of risk when they buy tickets from the secondary ticket market,” Mr Soulio said.

“There is little to no recourse available to consumers if an event is cancelled, and there are also unscrupulous operators out there who may try and pass counterfeit tickets off as the genuine article.”

The Australian Competition and Consumer Commission has also taken action taken against Viagogo in the Federal Court of Australia alleging the business had made false or misleading representations in contravention of the Australian Consumer Law.

Mr Soulio encouraged any consumers who wished to make a complaint against Viagogo to contact Consumer and Business services on 131 882.