The Gaming Machines Gambling Code of Practice prohibits a licensee from offering inducements directed at encouraging patrons to gamble.

Despite this, there are some inducements that are permitted in the form of:

  • complimentary non-alcoholic beverages and refreshments of a nominal value
  • participation in an acceptable trade promotion lottery
  • participation in an acceptable loyalty program.

What is an acceptable loyalty program?

Under clause 25 of the Code, in order for a loyalty program to be deemed an acceptable loyalty program, it must be a structured program which:

  • is conducted in accordance with published terms and conditions
  • is advertised in a manner consistent with the advertising requirements of the licensees gambling products
  • offers rewards proportionate to gambling activity (including non-monetary privileges attached to tiers in a stepped rewards system)
  • offers regular activity statements
  • has been approved by the Commissioner in terms of its rules and conditions, promotions, risk monitoring processes and the manner in which it is to be advertised and promoted.

A licensee will be in breach of the Code if they offer a gaming machine loyalty program to customers that has not been approved by the Commissioner.

Details of loyalty programs that have been approved as an acceptable loyalty program under clause 25 of the Code are provided below to assist licensees and members of the public.

Approved Loyalty System

Provider

Contact

Conditions

Bluize Generic Hotel Gaming Loyalty

Bluize

Kirt Wilson

kwilson@bluize.com.au

1300 557 587

33A Oaklands Road
SOMERTON PARK SA 5044

Terms & Conditions approved

Goldrush Gaming Loyalty

Bluize

Kirt Wilson

kwilson@bluize.com.au

1300 557 587

33A Oaklands Road
SOMERTON PARK SA 5044

Terms & Conditions approved

EDP Eureka Rewards Gaming Loyalty

Bluize

Kirt Wilson

kwilson@bluize.com.au

1300 557 587

33A Oaklands Road
SOMERTON PARK SA 5044

Terms & Conditions approved

Harvest Gold Gaming Loyalty

Bluize

Kirt Wilson

kwilson@bluize.com.au

1300 557 587

33A Oaklands Road
SOMERTON PARK SA 5044

Terms & Conditions approved

It is a condition of  approval that although employees  and families may participate in the loyalty program, they may not participate in any trade promotion lotteries associated with the loyalty program, whether related to gaming machines or other activities in the venue

Jackpot Club Loyalty

Worldsmart Technology

Jason Vassos

Jason.vassos@worldsmart.com.au

(08) 8373 6477

Level 2, 50 Grenhill Road

WAYVILLE SA 5034

In addition to the product disclosure statement, terms and conditions approved include:

  • Jackpot Club Redemption Promotion
  • Jackpot Club Random Machine Draws Promotion
  • Jackpot Club Text Messages Promotion

Monty Rewards

ALH Hotel Group

ALH.Compliance@alhgroup.com.au

In addition to the terms and conditions of the loyalty program, terms and conditions approved include:

  • Random Prize Draw
  • Redemption Promotion
  • U-Spin

The Focal ALeRT BETTOR Protection system is approved to operate as part of the risk monitoring processes of the Monty’s Rewards Loyalty Program.

pub+ loyalty

ALH Hotel Group

ALH.Compliance@alhgroup.com.au

Terms and conditions approved.

It is a condition of approval that:

  • Any redemption of pub+ Coin towards alcoholic beverages is to occur outside of the approved gaming area of the premises (if applicable)
  • ALH must provide details of any pub+ Coin rewards offered to and redeemed by gaming patrons to an authorised officer within 14 days of the information being requested
  • Any venue wishing to conduct a trade promotion lottery other than the 'HOTEL NAME - SPECIAL OCCASION' promotion, where there is a link between the trade promotion lottery and gambling activity, must seek approval for that trade promotion lottery under clause 26(1) of the Gaming Machines Gambling Code of Practice, including any promotions involving double or triple points
  • ALH must seek approval for any further amendments to the approved T&Cs.

In addition to the terms and conditions of the loyalty program, terms and conditions approved include:

  • HOTEL NAME - SPECIAL OCCASION promotion

The Focal ALeRT BETTOR Protection system is approved to operate as part of the risk monitoring processes of the Monty’s Rewards Loyalty Program.

MaxetagUtopia Gaming

General Manager - Utopia

actionhelpdesk@UtopiaGaming.com.au

Level 4, 113 Wicks Road

MACQUARIE PARK NSW 2113

1800 07 08 09

Terms and conditions approved.

It is a condition of approval that:

  • A detailed transaction history must always accompany an activity statement for a member
  • The Maxetag loyalty program will be subject to review as to the effectiveness of its risk monitoring processes in assisting licensees and venue staff to identify people at risk of gambling harm within 6 months of the date of this approval.
Club Card LoyaltyOneTillTom Horne
tom@tlcsystems.com.au
0412  857 231

Terms and conditions approved, subject to the following conditions:

  • The ClubCard loyalty program will be subject to review by the Commissioner
    as to the effectiveness of its risk monitoring processes in assisting licensees and venue staff to identify people at risk of gambling harm within 6 months of the date of the approval
Star RewardsQantum Network Pty LtdDavid Ohlson
david.o@qantum.com.au

Terms and conditions approved, subject to the following conditions:

  • The approved terms and conditions, updated tiering information and details of any approved trade promotion lotteies must be added to or linked from each hotels website within 14 days of the approval of the loyalty program
  • Existing loyalty members must be notified and provided with links to obtain the approved terms and conditions, updated tiering information and details of any approved trade promotion lotteries within 14 days of approval of the loyalty program
  • Any licensee wishing to advertise the Star Rewards loyalty program and associated trade promotion lotteries must do so in accordance with the Code, including all mandatory warning messages.
  • The 'Rapid Prize' trade promotion lottery is approved as an acceptable trade promotion lottery under clause 26(1) of the Code subject to the conditions outlined to the applicant.

Contact

For any queries relating to the requirements for approval of a loyalty program as an acceptable loyalty program, contact CBS on 131 882 or gamblingadministration@sa.gov.au